Some users of the Sony Xperia XZ2 and Sony Xperia XZ1 ranges have reported an issue with the screen where if they repeatedly rub or touch it, visible lines or dots might appear temporarily, but according to Sony this is due to a characteristic of the display.
In a statement to Tweakers, the company said: “due to the characteristic of the display, you may see stripe patterns as a result of electrostatic in some models. This is not a functional defect and usually the stripe patterns fade away as the electrostatic disappears.”
So in other words, the issue is apparently caused by a build-up of static electricity, and if it’s an issue that you’re having there’s seemingly nothing you can do about it – other than changing phone, or perhaps moving somewhere with a different climate, where static electricity is less likely to be generated.
Your phone is 'fine'
It’s unclear how widespread the problem is, but at least it seems that your phone isn’t damaged and, as Sony says, the stripe patterns should fade.
But if you’d rather have a phone where this isn’t a ‘characteristic’ there are plenty to choose from on our best phones list.
- You'll soon be able to buy the Sony Xperia XZ2 Premium
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James is a freelance phones, tablets and wearables writer and sub-editor at TechRadar. He has a love for everything ‘smart’, from watches to lights, and can often be found arguing with AI assistants or drowning in the latest apps. James also contributes to 3G.co.uk, 4G.co.uk and 5G.co.uk and has written for T3, Digital Camera World, Clarity Media and others, with work on the web, in print and on TV.