Sky broadband (and phone) users have been hit by a major outage in the Sussex area, and the problem may not be fixed for some folks until this evening, with TalkTalk subscribers also affected.
The cause? Apparently extensive damage was caused to fibre optic cables by digging works carried out by a third party, who apparently speared some key cables with a fence post.
Sky says there are seven separate breaks in fibre cables which need to be repaired.
At the time of writing, the most recent tweet from the firm notes that several exchanges are back online now, although ‘stability may be [an] issue’ with connections.
Update: Sussex. Several exchanges are online although stability may be issue until fix confirmed. Updates here & on https://t.co/yjPa5F7svFJuly 6, 2017
A previous tweet stated that service should be restored for everyone by this evening.
Update: Sussex - Engineers are making good progress, we should have everyone restored this evening. Thanks again for your patience.July 6, 2017
So that means some Sky subscribers could still have a fair bit of downtime on their hands, for both broadband and phone service.
According to Sky, the affected areas include the following:
Baldslow, Battle, Beckley, Bexhill, Brede, Brightling, Brookland, Castleham, Cooden, Crowhurst, Guestling, Hastings, Iden, Lydd, Ninfield, Northiam, New Romney, Peasmarsh, Rye, Sedlescombe, Staplecross, Wittersham, Eastbourne, Hampden Park, Alfriston, Newhaven, Peacehaven, Polegate, Pevensey Marina, Pevensey, Seaford, East Dean.
As mentioned, this issue has also affected TalkTalk broadband, phone and TV services, with the ISP stating that customers connected to the Seaford, Newhaven, Herstmonceux, Ninfield and Polegate exchanges have been hit by downtime.
On its service status dashboard (opens in new tab), TalkTalk says that Openreach currently has a team of engineers repairing the cables, and the situation is the same as with Sky when it comes to an estimated timeframe for resolution.
TalkTalk noted: “We have been advised that repairs are due to be completed early evening, and continue to keep in contact with Openreach for further updates.”
Via: Trusted Reviews (opens in new tab)
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