Skip to main content

Walmart's online store was down – here's the latest on the shopping giant's site problems

If you couldn't search or load pages, you're not alone

Walmart logo on building
(Image: © Walmart)

Just a day after massive outages on Spotify and Zoom, Walmart was experiencing issues with its online store in the United States. While it wasn't a complete outage, it did prevent folks from viewing products and checking out on the web and via the retailer's app.

During the peak of the outage, which lasted from about 3 PM ET to 5 PM ET, we, along with many others, were unable to successfully search for anything, including products, or even load shopping category pages. For instance, when searching for an item – be it a Nintendo Switch 2 preorder, AirPods Pro, or Lego sets – we received a “Sorry…” graphic.

Ahead, you can see our live reporting during Walmart’s issues with its online store on April 17, 2025.

Refresh

Here's a look at what I'm encountering when searching for AirPods: I see a "Sorry..." typeface with a random graphic – in this case, a toaster – as well as the text "We’re having technical issues, but we’ll be back in a flash."

Walmart "Sorry" page when searching

(Image credit: Future)

As you might suspect, the problems currently occurring with Walmart's online store on Walmart.com are also affecting the retailer's apps for Android and iOS.

Post by @unwieldyworldofdisney
View on Threads

Beyond not being able to search on Walmart.com, there are also issues loading pages, like Electronics, Home, or Grocery, as well as highlighted product cards on the homepage.

Walmart outages as of 3:17PM.

(Image credit: Future)

Here's a look at the error page you'll encounter if you try to click on a department or one of the highlighted products on the homepage. If you're trying to click on one or are searching, know you're not alone in receiving the error page.

Walmart Department Not Found Error

(Image credit: Future)

While there are still over 3,160 reported outages on Down Detector and many Walmart customers taking to X (formerly Twitter) and Threads to note issues loading and using both the site and app, the retailer has yet to comment on the issues.

Some good news for folks trying to shop on Walmart – Search is working for me again and letting me click into products and then add them to my cart. Plus, I can click on departments like Electronics or Fashion again.

Walmart AirPods Pro Search Working Again

(Image credit: Future)

Walmart Electronics Page Loading

(Image credit: Future)

We'll call it that Walmart's online store appears to be coming back online, as just a few minutes after a few successful searches, that functionality appears to be hit or miss again.

Are we back?

iPad search result page on Walmart website

(Image credit: Future / Walmart)

It looks like the worst may be behind us as Walmart's website seems to be working as far as searching for and adding products to your cart goes. Searching for "ipad" wasn't working properly less than 20 minutes ago, but now it seems to work just fine. Similarly, searching for "macbook air" and "apple juice" all turn up tangible results.

Down Detector reports are falling even lower to just 1,157 at 4:31 PM ET, so we hope this means Walmart is back online and ready for shopping.

We'll keep an eye on Walmart's website and app to let you know if there's any more trouble in paradise.

All appears well for Walmart as Down Detector reports continue to drop further and faster - now at just 489 as of 4:51 PM ET. Searching, adding to cart, and checking out all appear to be fully restored.