Can I upgrade to high-speed Superloop NBN at my address?

There was once a time when a 25Mbps NBN plan might have seemed lightning fast, but for the needs of consumers today that’s just entry-level, and for anyone that streams, games, or lives in a multi-dweller household it’s just not enough.

If you increasingly feel like your NBN speeds aren’t enough for your needs, it’s time to explore whether you can get access to higher speed NBN tiers through providers such as Superloop, an award-winning telco with a strong choice of fast plans at very competitive prices.

The good news here is that the process usually isn’t difficult or time-consuming, and in some cases it can be as simple as choosing what kind of speed and price best suits your needs.

TL;DR

• If your home already has NBN via an FTTP or HFC connection type, you typically won’t need any upgrades to sign up for a fast Superloop NBN plan.
• If you’re on an FTTN or FTTC connection, however, there will be some need for upgrade works before you can get access to the fastest possible NBN plans.
• In this article, we explain what those connection types mean and how to check what your home currently has.

How can I check if I can get a high-speed Superloop NBN plan at my address?

A term like “high-speed” can mean different things to different people, but here what we’re talking about are the highest currently available NBN speed tiers, which start with NBN 500* and can go as high as NBN 2000* — those tiers have maximum download speeds of 500 megabits per second (Mbps) and 2,000Mbps, respectively.

The first step to checking whether you can get a fast Superloop NBN plan at your premises couldn’t be simpler.

Superloop provides a tool that will quickly check your address and tell you how fast your new plan can be. Head to the Superloop NBN plans page, and click on the red ‘Check Address’ button, which will then look up your address in the NBN database of known properties.

Chances are good you won’t even have to type in the full address, because it’ll search as you type to help you more quickly and accurately find your home.

To access Superloop plans over 100Mbps, you’ll need to have one of the two faster NBN connection types: hybrid fibre coax (HFC) or fibre to the premises (FTTP). Within a few seconds, Superloop’s address checker will quickly let you know what kind of NBN connection you have, and confirm what specific NBN plans you’re eligible for.

Do I need to modify anything in my home to upgrade to faster NBN?

Once you’ve confirmed your connection type, you’ll be able to determine if any physical upgrades will be needed to enable high-speed services at your home. If the address check confirms you have an FTTP or HFC connection, then you’re already well on the way to enjoying high-speed NBN plans.

However, if your property is served by fibre to the node (FTTN) this is an aging technology that uses fibre-optic cabling as far as possible, before switching to your legacy copper phone line to reach the final distance (typically around 450 metres) to your house — then you’ll need to get your connection upgraded to FTTP to sign up for a high-speed Superloop plan.

What to consider:

• The upgrade to fibre isn’t just about speed; full fibre connections are considerably more reliable through reputable internet providers such as Superloop, which means that you’re online much more consistently with less buffering, waiting for downloads or outage issues to contend with.
• NBN plans are priced according to speed tiers, so going up the speed ranks may cost a little more overall, though it’s worth checking for introductory or bundle discounts on plans that can save you considerable sums over time.
• If your home is served via a wireless or satellite NBN connection, there’s no current upgrade path for fixed fibre as yet, though NBN Co is working to upgrade those networks as well for faster and more reliable connectivity.

What is the process for getting high-speed fibre NBN upgrades installed?

As we mentioned above, if your connection is identified as FTTP or HFC, you often won’t need to do much more than order a faster Superloop plan, with one exception – if you’d like to access the telco’s new Hyperspeed NBN 2000* plan, it’s likely you’ll need a new NBN connection box, which will replace your existing one.

If you order the Hyperspeed plan, Superloop will arrange that upgrade process to start. It differs slightly depending on what connection type you have. For FTTP, installing a new connection box typically involves an NBN Co licensed technician attending your premises to change the devices over — it may require you to be home, and you can usually book a day and timeframe for the appointment during your plan sign-up process. For HFC, NBN Co will likely send you a Self-Install Kit, which contains a new multi-gigabit connection box that you simply swap with your old box – this process is quite straightforward, and usually takes less than 10 minutes.

For NBN FTTN/C users, the situation is a little more involved, as it requires physically running fibre-optic cable from the street into your home, which means there’s always a need for a technician to visit your premises.

Here’s a quick checklist of what you need to do to get a residential FTTP upgrade if you currently have FTTN/C:

• Order a plan through a quality NBN provider such as Superloop
• Coordinate a day for an NBN approved technician to install the necessary hardware outside and inside your home
• Make sure an adult is home on the day, as they’ll need to be over 18 to sign off on the installation
• Agree on an installation plan with the NBN approved technician, ideally placing the Network Termination Device in a central location in your home to maximise Wi-Fi coverage
• Connect your modem/router to the new NBN connection box
• Activate your NBN plan and enjoy the benefits of your faster broadband service

Other questions to consider before upgrading:

• Have you chosen a quality NBN provider? The first step in organising an FTTP upgrade is to order a high-speed NBN plan from a reputable internet provider. Superloop is a worthy choice here, and you can optionally bundle your new plan with a fast Eero 7 modem/router, that will help you make the most of your new faster connection throughout your home. It’s based on the latest Wi-Fi 7 wireless technology, which supports higher top speeds to let more people and devices share the internet without experiencing any slowdowns or congestion. If you’re ordering through Superloop, they’ll handle the first steps of co-ordination with NBN Co for the physical installation needs.
• Do you rent or live in an apartment block? It’s feasible to get high-speed NBN connections in either case, but you need the full permission of all stakeholders to start with. For renters that’s going to be your landlord, while for apartment dwellers that’s likely the body corporate or other managing body. The installation process for apartments typically considers all units for upgrades at once, and is handled a little differently as well.
• Do you have pets? They’ll need to be suitably contained during the installation process to ensure the safety of NBN technicians, as well as to allow them to work most efficiently.
• Can you be present on the installation day? The install process has to be signed off on by an adult over 18 years of age, and they will need to be home for at least two hours, sometimes more.
• Do you have power-sensitive equipment, especially medical equipment? In some cases, the installation process may involve temporarily switching off the power to your home. Discuss this with Superloop prior to the appointment if needed.
• Where do you want the connection to come into your home? The installation process involves adding fibre optic cabling from your home to a local NBN utility box. Cabling can travel via telegraph poles, or through underground conduits in some cases, which an NBN approved technician will assess on installation day. You can choose to disagree with their choice, but that will typically involve arranging cabling at your own cost and delaying the installation process. The same is true inside your home, where an NBN technician will generally opt to place the interior NBN connection box near a power source. That’ll most likely be wherever your existing FTTN/C connection enters the house or thereabouts. NBN technicians will not install in bedrooms or garages unless no other suitable place exists in the home, and again, while you can choose to disagree, though this may lead you down a private installer path at your own cost.

What can I expect when switching to a high-speed Superloop NBN plan?

The one obvious benefit of moving from a sub-100Mbps NBN service to one of 500Mbps* or more is that many previously time-consuming tasks will complete a lot faster. You should see greatly improved transfer speeds for both downloads and uploads and can often benefit from better reliability of connections to most internet services.

It’s quite simple to measure how fast your new Superloop connection is – and we recommend that you do so periodically for at least the first week or so to make sure you’re getting what you paid for. To check your speed in real time, head to Superloop’s Speed Test tool, which will run a short test to show you your current NBN download and upload speeds. If you’re considering a speed upgrade, you can use the same handy test to check out your current speeds for comparison, even if you’re with another NBN provider.

High-speed Superloop NBN upgrade FAQs

How much does it cost to upgrade to a high-speed Superloop NBN plan?

If you live in a qualifying area and are upgrading from FTTN/C then, on the proviso that you opt to follow the installation process that’s proposed by the attending technician and the installation is standard, there should be no additional cost to upgrade your home connection to FTTP.

Do I need new hardware to upgrade to high-speed Superloop NBN?

The underlying NBN hardware is all supplied (and owned) by NBN Co, so while you may need new equipment, you shouldn’t need to buy anything relating to fibre-optic cabling or the NBN connection box. Note, however, that the connection box is distinct from your modem-router.

When it comes to the modem-router, the model you currently own may technically be compatible with the FTTP connection type, and therefore capable of getting you connected to your new plan. However, that modem/router is more than 3 years old, there’s a good chance it won’t be fast enough to support your new NBN plan to its full capabilities — and can act as a bottleneck when it comes to passing those speeds onto your personal devices.

If you’re switching to a new Superloop plan to start the FTTP upgrade process, at the time of signing up you’ll have the option to purchase an Eero 7 modem/router to help realise the maximum potential of your faster NBN plan. These are recent devices from Amazon that are built using the latest Wi-Fi 7 features to provide high speed Superloop internet for everyone in the home. You can add one or more additional Eero 7’s to create a ‘mesh’ network that can help your wireless network reach every corner or a larger home, and assist in eliminating annoying blackspots.

Will having an FTTP NBN connection make my internet more stable?

While speed is the headline feature of FTTP, one of the other benefits of having a direct end-to-end fibre connection is that it should be considerably more reliable, because it’s just the one technology in the mix, not a merger between fibre and copper lines.

It pays here to choose a reliable high-speed NBN provider such as Superloop to ensure the best possible experience. According to the ACCC Superloop’s outage rate has been the lowest in the industry for the last three quarters ending March 2026. That’s an impressive showing, and a position Superloop has held for the previous two testing periods. If you want the assurance of quality and reliability with your new high-speed internet plan, and Superloop has proven it can deliver.

Can I switch from wireless or satellite NBN to FTTP NBN?

In just about every case, there’s unfortunately no easy route for upgrading wireless or satellite NBN to a fibre to the premises connection. The areas serviced by NBN Wireless and NBN Satellite services are typically more remote locations, where it’s not functionally or commercially viable to run extended lengths of fibre optic cables to individual premises. NBN Co is continually working to improve its satellite and wireless offerings, though there’s been no indication it has any plans to replace them with wired connections at this time.