BlackBerry 9720 review

Budget BlackBerry 9720 winds clock back to BB 7, but who's biting?

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Our Verdict

It's slow. It's dated. The display is tiny. There aren't many apps. It looks and feels cheap. It runs the older BlackBerry 7, not the newer BlackBerry 10. And people wonder why BlackBerry's in trouble. Better phones are widely available.

Product features

  • Built-in Memory : 512 MB
  • Rear Camera Resolution : 5 Megapixel
  • Battery Talk Time : 7 Hour
  • Screen Resolution : 480 x 360

View full specification


  • Good battery life
  • Physical keyboard
  • MicroSD slot
  • BlackBerry security


  • Lack of apps
  • Slow, dated interface
  • Small display
  • Looks and feels cheap
Ratings in depth

BlackBerry 9720 review

BlackBerry 9720 review

BlackBerry 9720 review

BlackBerry 9720 review

BlackBerry 9720 review

The announcement of the BlackBerry 9720 was not met with widespread excitement, largely because it is running the older BlackBerry 7 operating system and not BlackBerry 10.

The company has repeatedly pointed out that there's life in the old BB7 yet. Is it right, or is this an unwelcome step backwards? We got hold of the handset to find out.

BlackBerry 9720
See, we literally got hold of it

Before we jump into the underwhelming specs it's important to note that this is firmly aimed at first-time smartphone users. BlackBerry's Executive Vice President for products, Carlo Chiarello, explained that, "It's perfect for customers upgrading from a feature phone or entry-level Android or Windows Phone device, as well as existing BlackBerry smartphone customers, that want a richer experience and jump up in style and performance."

Sporting a 2.8-inch IPS touchscreen with a resolution of 480 x 360 pixels, and a 35-key physical, QWERTY keyboard, the BlackBerry 9720 has the classic BlackBerry look.

Inside there's a 806MHz processor along with 512MB of RAM, a microSD slot, a 5MP camera, support for Wi-Fi, Bluetooth, 3G HSDPA and a 1450mAh battery.

Those specs are limited, but the BlackBerry 9720 will cost you £165 SIM-free, £99.95 on PAYG or you can pick it up for free on a two-year contract at £11 per month in the UK. Compare that with the £280 price tag on the BlackBerry Q5 and you can begin to see the potential attraction for BlackBerry fans on a budget.

Competition at this price range comes from the Nokia Lumia 620, the Sony Xperia U, and the Samsung Galaxy Fame.

At first glance the BlackBerry 9720 looks like a new model of Curve. Taking it out of the box it feels quite solid; in fact it weighs in at 120g (4.2oz).

BlackBerry 9720
A full, if small, QWERTY keyboard

The bottom of the screen is broken up by the classic BlackBerry keys: send, menu, escape, and power, with a touchpad in the middle. The keyboard beneath is surrounded by matt plastic. At 114 x 66 x 12 mm (4.49 x 2.60 x 0.47 inches) it's certainly very easy to hold one-handed.

BlackBerry 9720

There's a rubber strip that runs all the way round the sides and encompasses the headphone port, top left, the lock button up top in the middle, the volume and mute keys and a dedicated camera key on the right spine, and your micro-USB port and dedicated BBM key on the left spine. It feels and looks cheap and nasty.

The textured back plate is ribbed, black plastic with the silver BlackBerry logo, and it's easy to remove thanks to the opening at the bottom which allows you to insert a thumbnail. Flip the battery out and you'll find the SIM slot underneath.

The microSD card slot is at the top, to the right of the camera lens and flash. It's oddly angled and leaves you feeling unsure whether the card is actually inserted correctly.

You can't expect a premium feel at this price and you certainly don't get one, but the 9720 is comfortable to hold and easy to manipulate with one hand. Oh, and it comes in black or white - fancy.

Tech Specs

Product TypeSmartphone
Network BandQuad Band
Input MethodTouchscreen, QWERTY
Wireless LANYes
Maximum Memory Card Size Supported32 GB
Built-in Memory512 MB
Built-in FlashYes
Memory Card SlotYes
Cellular Data Connectivity TechnologyGPRS, EDGE, HSDPA, HSUPA, UMTS
GPS ReceiverYes
Multi-SIM SupportedNo
Near Field CommunicationNo
Integrated TV TunerNo
Cellular Generation3G
Cellular Network SupportedGSM 850, GSM 900, GSM 1800, GSM 1900, WCDMA 850, WCDMA 900, WCDMA 1900, WCDMA 2100
Multi-touch ScreenNo
Rear Camera Resolution5 Megapixel
Number of SIM Card Supported1
Front CameraNo
Memory Card SupportedmicroSD
Phone StyleBar
Operating SystemBlackBerry
Brand NameBlackBerry
Battery Talk Time7 Hour
Product Model9720
Screen Size7.1 cm (2.8")
Screen Resolution480 x 360
Touchscreen TypeCapacitive
Weight (Approximate)120 g
Wireless LAN StandardIEEE 802.11b/g/n
Bluetooth StandardBluetooth 2.1
Operating System VersionBlackBerry OS 7.1
Messaging TypeSMS (Short Message Service), MMS (Multi-media Messaging Service), Email, Instant Messaging
USB StandardUSB 2.0
Pixel Density214 ppi
Height114 mm
Width66.3 mm
Depth12.1 mm
Radio TunerYes
Battery Standby Time432 Hour
Product Name9720 Smartphone
Processor Speed806 MHz
Processor TypeTavor
Screen TypeLCD
Sensor TypeAccelerometer, Proximity Sensor, Ambient Light Sensor
Manufacturer Part NumberPRD-55047-090
Manufacturer Website Address
Marketing Information?The new BlackBerry® 9720 smartphone is designed to help your customers extend smartphone use in their organisations. Here is a handset that incorporates the best of BlackBerry® technology in the most cost effective way.

Top three reasons the BlackBerry 9720 is great for business:

1. Packed with new features
  • BlackBerry® 7 OS version 7.1
  • BlackBerry® Keyboard with distinct keys for optimal typing
  • 2.8" touchscreen and trackpad for easy navigation
  • Swipe to unlock functionality
2. More ways to stay in touch
The dedicated BBM™ key and free access to BBM Voice when using WiFi, makes it easier and cheaper for colleagues to keep in contact.

3. Smart for business
With BlackBerry® Enterprise Server or BlackBerry® Enterprise Server Express, the BlackBerry 9720 offers a world class and cost effective solution for market-leading mobile device management, application management and security.
Limited Warranty1 Year