shopping

Industry voice Karl Reindl, Managing Director of Youstice, discusses the thorny issues involved with ensuring your customer service system doesn't fall behind the times.

Shoppers can now see whether eBay is offering a better deal than physical stores ... without offending the owner.

A mystery iBeacon-enabled piece of tech has taken a trip through the FCC in the United States.

Hybrid checkouts improve customer experience and personalise cross-channel shopping, explains Sarah Kellet of Fujitsu, who have supplied retail group Auchan with the new solution.

New update delivers Google search results to retailer's front doors, something that should have Amazon worried.

Amazon's has outed its latest piece of its hardware and this time it has your local grocery store in its sights.

Retailer planning to send items in bulk to areas they'll be popular, even to physical addresses before customers buy.

Juniper Research has released a report stating that mobile retail will account for more than 30% of retail by 2018.

Gary Marshall It's a massive PR gambit, of course, but Amazon's plans for drone deliveries aren't imaginary. Do we want skies dark with its drones?

The Amazon CEO just introduced something epochal. He wants to get packages to you double quick via unmanned 'octocopers.'