When it comes to email, there's a little surprise for Microsoft Exchange users: it isn't supported.
You can set up ordinary third-party email such as Gmail or another service easily enough, but inbuilt email comes via Ovi, and you'll need to have an Ovi account first to take advantage.
For some reason, we had a lot of trouble even signing in to our Gmail account. The Nokia C3-01 Touch and Type constantly reported a communications error regardless of whether we used the network or the built in Wi-Fi, which doesn't allow for easy email on the move.
And the Ovi interface itself is sluggish to load. We actually failed to use mobile email to our own satisfaction on the Nokia C3-01 Touch and Type, which is a pretty sad state of affairs.
We had a lot more luck with basic SMS messaging. Creation is straightforward thanks to the predictive text system and the physical number pad is large and responsive. No complaints there.
You can get to secondary characters via an on-screen tappable key rather than repeatedly pressing the 1-0 keys, which we also liked.
There is a set of smileys at your fingertips should you want them.