Apple has confirmed that it is looking into the swathe of complaints that iOS 4 has adversely affected owners of the iPhone 3G.
A huge amount of complaints that the iPhone 3G has been slower and rife with errors since users upgraded to the latest version of the operating system have not gone unnoticed by Apple.
The company told the Digits section of the Wall Street Journal that there was an investigation ongoing into the problem.
Degraded performance
TechRadar readers responded quickly when we asked them if they had suffered from slow down and problems after upgrading back in June.
The majority of those commenting felt that iOS 4 had degraded their phone's performance, and many expressed the desire to roll back to the previous operating system.
One reader said: "the screen doesn't always respond, apps take an eternity to launch and some are so slow they're unusable.
"It's now quicker to walk somewhere than look it up in Maps, and the iPod app and SMS app take forever to open up. Worst of all, I can't always swipe the screen to answer a call."
The problem has not got the press it perhaps merited because of the furore around the flaw with the new iPhone 4's antenna - in what has now become termed 'antennagate'.
From WSJ
Your comments (7) Click to add a new comment
galile0
July 29th 2010
7. Apples reliance on customer loyalty seems to bet getting further abused, early up takers of there technology are once again receiving the brunt of the issues and just like Apples over censorship (now also in the bookstore) reported in the last few days this will create another setback that I’m sure the company could have done with not coming to light at the moment in time.
However for them to neglect the full testing of iOS4 on the 3g , means inturn there neglecting the need of current customers it seems there so focused on “this changes everything” that they forget what everything is or was and that should be providing full support to current consumers of there products.
It is another setback once again for Apple it will be interesting to see what's next in the news regarding iPhone/iPad issues (antenna, manufacturing and service charges) and their steps to refund cases won’t make up for the iPhone 4's lack of function over form.
But Apple have created such a loyal following that people may just put up with what issues there are for the sake of owning the latest Apple product.
Personally, I'd be happier with an older iPhone - at least then the issues are all ironed out.
However, it's also interesting to see how much excitement new technologies can bring. New technology and innovation is important for new business, illustrated by entrepreneurship grants and new business competitions like http://www.ukesnc.com.
Guess it's not all bad!
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djsodapop
July 29th 2010
6. I moved over to apple due to the issues I was having with Windows and mobile phones. I was happy to spend the extra to use a piece of equipment that was tried and tested not just churned out. However now that Apple are more in the media spotlight they have been pushing these products out quicker than I can cook hot dinners..... My Advice, slow it down and make sure the product is the best it can be and get some creditability back.
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dawoo
July 29th 2010
5. Since the upgrade my 3G has generally performed slower when opening applications. Most noticeable when the phone is struggling to keep the carrier network connection in lower signal areas.
My 2p worth.
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rozhall
July 29th 2010
4. My iPhone 3G was running slow before the update of iOS4. Had tried full re-installs but Phone was always a little sleepy.
Upgrade to iOS4 made things worse, but was always intending to upgrade to iPhone 4. Got one now and can't believe the speed.
Hope they manage to speed it up as I'd like to pass my 3G onto my wife.
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rhk001
July 29th 2010
3. Perhaps there is an app out there that can show Apple how annoyed everyone is with there untested Microsoft like roll out of new software - field tested by users !
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adamh128
July 29th 2010
2. Perhaps we're not holding it the right way - Steve can show us how ;-)
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ibanezlewis
July 29th 2010
1. Steve Jobs response: "Get an iPhone 4 then!" You cheeky blighter Jobs.
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