The smart home security company, Ring, has responded to claims that it allowed employees to access the camera feeds of customers using its smart video doorbells and other security camera devices.
A statement from a Ring spokesperson reads: "We take the privacy and security of our customers’ personal information extremely seriously. In order to improve our service, we view and annotate certain Ring video recordings."
"These recordings are sourced exclusively from publicly shared Ring videos from the Neighbors app (in accordance with our terms of service), and from a small fraction of Ring users who have provided their explicit written consent to allow us to access and utilize their videos for such purposes. Ring employees do not have access to livestreams from Ring products."
A report by The Intercept claimed that Ring gave its employees full access to its customers' live camera feeds – inside, and outside the home – with some Ring employees having seemingly unfettered access to customers' live camera streams. Apparently, one team was set up to improve object-based recognition capturing “people kissing, firing guns, and stealing.”
The spokesperson went on to say that" We have strict policies in place for all our team members. We implement systems to restrict and audit access to information. We hold our team members to a high ethical standard and anyone in violation of our policies faces discipline, including termination and potential legal and criminal penalties."
"In addition, we have zero tolerance for abuse of our systems and if we find bad actors who have engaged in this behavior, we will take swift action against them."
The company hasn't yet responded to the claims that a team of Ukrainian engineers had access to a folder containing “every video created by every Ring camera around the world", as well as a “corresponding database that linked each specific video file to corresponding specific Ring customers.”
Ring also hasn't shed any light on the claims that Ring employees only needed a customers' email address to gain access to their camera feed.
A source told The Intercept that, “I can say for an absolute fact if I knew a reporter or competitor’s email address, I could view all their cameras”. The source went on to talk about engineers “teasing each other about who they brought home” after romantic dates.
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Olivia was previously TechRadar's Senior Editor - Home Entertainment, covering everything from headphones to TVs. Based in London, she's a popular music graduate who worked in the music industry before finding her calling in journalism. She's previously been interviewed on BBC Radio 5 Live on the subject of multi-room audio, chaired panel discussions on diversity in music festival lineups, and her bylines include T3, Stereoboard, What to Watch, Top Ten Reviews, Creative Bloq, and Croco Magazine. Olivia now has a career in PR.