Articles by Mike Hicks

Principal Solutions Analyst for Cisco ThousandEyes.

Articles by: Mike Hicks

An image of network security icons for a network encircling a digital blue earth.

The power of last-mile network intelligence

By Mike Hicks published 30 April 25

There is an increasing need for last-mile visibility to deliver exceptional user experiences.

An abstract image of a person controlling various IT applications from a single control panel.

Can digital resilience be achieved beyond the IT perimeter?

By Mike Hicks published 13 December 24

To meet the current and future needs for digital resilience organizations need to see their entire digital supply chain.

Internet outages permutate infinitely - can they still be predicted?

By Mike Hicks published 9 September 24

The challenge is that outages are no longer based on a finite number of events.

Triangulate and collaborate to uplift customer experience

By Mike Hicks published 2 February 24

Service providers need to focus on effective end-to-end digital service delivery, as it can create the most incredible in-app experiences and features, and a positive customer service.

The Ghosts of Network Operations Past, Present and Yet to Come

By Mike Hicks published 20 December 23

The key issues network operators are “haunted” by when it comes to outages.

People fist-bumping in office denoting collaboration

Relationship-led approach to managing service providers in 2023

By Mike Hicks published 28 February 23

Mike Hicks explains why service led relationships are vital for enterprises looking to use the cloud at scale.

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