Articles by Mike Hicks

Principal Solutions Analyst for Cisco ThousandEyes.

Articles by: Mike Hicks

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Static network baselines won't survive agentic AI

By Mike Hicks published 8 May 26

As AI systems act with greater autonomy, continuous learning and context become essential.

How context-aware agents and open protocols drive real-world success in enterprise AI

By Mike Hicks published 30 January 26

As enterprises push AI into production, they're encountering a fundamental constraint: general-purpose models lack the real-time operational context that enterprise decisions require.

Beyond bandwidth: rewiring the internet for agentic AI

By Mike Hicks published 21 October 25

Human-driven Internet usage follows predictable patterns. Agentic AI is different, initiating rapid bursts of traffic across multiple and simultaneous sources, all with minimal oversight.

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The power of last-mile network intelligence

By Mike Hicks published 30 April 25

There is an increasing need for last-mile visibility to deliver exceptional user experiences.

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Can digital resilience be achieved beyond the IT perimeter?

By Mike Hicks published 13 December 24

To meet the current and future needs for digital resilience organizations need to see their entire digital supply chain.

Internet outages permutate infinitely - can they still be predicted?

By Mike Hicks published 9 September 24

The challenge is that outages are no longer based on a finite number of events.

Triangulate and collaborate to uplift customer experience

By Mike Hicks published 2 February 24

Service providers need to focus on effective end-to-end digital service delivery, as it can create the most incredible in-app experiences and features, and a positive customer service.