Hundreds of thousands of Aussies have signed up to Superloop NBN since 2024, making it Australia's fastest-growing internet provider. Should you switch too?

If you’ve been with the same NBN provider for years, switching can feel like one of those jobs that’s easier to keep putting off. But with Superloop offering a range of speed tiers, introductory discounts and features designed to make troubleshooting easier — or even temporarily increase your speed — it’s worth comparing against your current provider.

TL;DR

• Superloop offers internet plans from NBN 25 up to NBN 2000 on eligible connections, with six-month new-customer discounts across the range.
• ACCC testing found customers on Superloop services averaged 101% of plan download speed during busy hours in March 2026.
• Refreshify can diagnose connection problems in the Superloop phone app. If it identifies an NBN fault that requires an on-site visit, it can report it automatically and offer the next available technician appointment.
• The always-available AI assistant Teddy provides instant support for common issues. Teddy can explain your bill and if you want to change plans or order a new router, Teddy can do that too.

Why are Australians switching NBN providers?

Australians are switching NBN providers for three main reasons: cheaper pricing, better connection reliability and faster speeds, according to Choice’s nationally representative 2026 survey.

Choice’s 2026 survey found that among Australians who had switched NBN provider in the previous 12 months:

• 50% found a cheaper plan.
• 23% cited connection reliability or consistency.
• 22% cited connection speed.
• 16% cited a better plan or data allowance.
• 10% cited poor technical or customer support.

The ACCC’s NBN Wholesale Market Indicators show the total number of NBN services provided by Superloop to Australian consumers rose from 330,542 in March 2024 to 710,495 in March 2026, an increase of almost 380,000 services in two years.¹ That’s a strong indicator that Australian households are signing up to — and staying with — Superloop for their broadband access.

What should you compare to see if Superloop offers better value?

To see if Superloop offers better value, compare both the introductory and ongoing prices of the closest equivalent Superloop plan with what you pay now, then look at the download and upload speeds, typical evening performance and features you’d get for the money.

It’s also worth checking out independent ratings. Finder’s 2026 broadband customer satisfaction survey highly commended Superloop for value, reliability and service, while Canstar named Superloop its 2026 Outstanding Value High Speed NBN Plans winner, citing its competitive high-speed plan pricing, range of fast NBN plans and extended technical-support hours.

How do Superloop’s current NBN plans compare on key metrics?

Superloop currently offers 10 consumer NBN plans, ranging in speed from 25Mbps NBN 25 through to 2Gbps NBN 2000, and broadly speaking they’re competitive with other top NBN providers when it comes to metrics like price, typical evening speeds and introductory discounts.² For example, here’s how Superloop’s Family Max NBN 500 plan compares to Telstra, Optus, TPG and Aussie Broadband:

Disclaimers: Prices were checked by TechRadar staff and accurate as of September 17, 2026. First-year totals are based on new-customer discount price combined with any remaining months at the regular ongoing price (where applicable) and exclude hardware costs or any other add-ons.

As you can see, there’s relatively little difference between the typical evening speeds claimed by the most popular NBN providers; while some telcos are more aggressive when it comes to discounted pricing for new subscribers, once that introductory deal ends there is, at most, only a 4% difference between the cheapest and most expensive provider, and the only area where speed claims differ is in uploads, where there’s only 10% between the fastest and slowest claims.

Here’s a full rundown of all 10 of Superloop’s current NBN plans:

Source: Superloop’s current NBN plans, NBN 100 plans and typical evening speed guide, checked September 17, 2026.

Will switching to Superloop improve my NBN performance?

Switching to Superloop could improve your NBN download performance if your current service regularly falls short of its plan speed, particularly during the ACCC’s busy hours of 7pm to 11pm. NBN Co says heavy network demand can reduce speeds and increase buffering, so performance during these hours gives you a better indication of how closely a provider can maintain plan speed when demand is higher.

In the March 2026 ACCC Measuring Broadband test results, which were based on data collected using special monitoring equipment to track the performance of real Australian households, customers on Superloop services averaged similar results to other major providers — 101% of plan download speed and 91% of plan upload speed during busy hours, including staying above the advertised plan download rate during the evening rush. Across the ACCC’s older May 2024 and May 2025 busy-hour testing, monitored Superloop connections also averaged above 100% of plan download speed.

To check whether switching NBN providers could improve your download performance, run a wired speed test during busy evening hours where possible and compare the result with your current plan speed. If your service already delivers close to its plan download speed, switching providers on the same tier may not increase your download speed by much.

What makes Superloop NBN different when it comes to plan features and support?

Given NBN plan pricing and top-line speed claims can be very similar among the big Australian telcos, when shopping for a new provider it’s wise to consider other factors, like help and support and useful plan features or add-ons.

For example, Superloop NBN customers are provided with access to the award-winning Refreshify app for fault diagnosis, which can often resolve connection problems without needing to contact the support team — and if you do, there’s also extended-hours technical support.

If Refreshify identifies an NBN fault that can’t be resolved by simple DIY steps, it can report the issue automatically and offer you the next available technician appointment, so you can arrange a technician visit without making a separate support call.

Superloop’s Teddy AI Assistant is available 24/7 and is able to solve most internet-related issues, as well as explain your bill and even change your plan or order a new router for you. In the unlikely event that Teddy can’t solve an issue, it will pass you along to Superloop’s technical support – and Teddy keeps all the details of the conversation so you don’t need to explain yourself again. Teddy is so effective and easy to use that it recently won the 2026 Telecommunications Industry Excellence (TIE) Award.

Superloop’s technical support is available by phone and live chat from 8:30am to 10pm Sydney time every day, including public holidays.

When it comes to useful plan extras, selected speeds also include a monthly allotment of free temporary speed upgrades and there’s also the option of Wi-Fi 7 hardware.

Which Superloop NBN plans support My Speed Boost?

My Speed Boost is the name Superloop has given to a handy plan feature that lets you optionally bump your plan up to a faster NBN tier for 24-hour intervals, known as Speed Upgrade Days. The feature is available on five Superloop NBN plans: Everyday, Extra Value, Power Home, Family Max and Megaspeed, with the specific speed upgrade you receive depending on your plan and connection type. Speed Upgrade Days can be activated via the Superloop app or website as and when you need them, or even scheduled in advance.

Of the five applicable plans, four include an allowance of 5 free Speed Upgrade Days each month:

Source: Superloop My Speed Boost

If you’re on the Everyday plan (or you run out of Speed Upgrade Days), extra ones can be purchased at a cost of just AU$2 each. On the Extra Value, Power Home, Family Max and Megaspeed plans, unused days will even roll over into the My Speed Boost bank, which lets you save up to a maximum of 30 days for use when you need them.

My Speed Boost is useful for any household which occasionally needs more download capacity. For example, you could use a Speed Upgrade Day to help get through a large game or software update more rapidly without paying for the faster tier every month.

What Wi-Fi hardware can you get with a Superloop NBN plan?

To help ensure you can get the best possible performance from your NBN plan, Superloop offers optional Wi-Fi 7 modem-routers from Amazon Eero and TP-Link. On eligible plans with download speeds of 100Mbps or faster, selected hardware is available for AU$0 upfront if you stay connected for 24 months, with an AU$25 shipping fee.³

If weak wireless coverage or an older router is contributing to performance problems, upgrading your router when you switch to Superloop could help improve your home Wi-Fi too. A mesh system (as supported by the hardware Superloop offers with select plans) can also help extend coverage into areas with a weak signal, while newer hardware may be better equipped for faster NBN plans and multiple connected devices.

What should you check before switching to Superloop NBN?

Before switching to Superloop, you’ll want to check your address’s plan eligibility, your current provider’s cancellation notice requirements and hardware commitments, and details of home-phone porting if applicable.

• Address eligibility: Superloop’s address checker shows your NBN connection type and which plans you can order. Some of its fastest residential plans require an eligible FTTP or HFC connection.
• Leaving your current provider: Before switching to Superloop, check any cancellation notice requirements or exit fees, as well as whether you have outstanding hardware repayments and/or bundle discounts you would lose.
• Superloop hardware commitment: If you choose eligible hardware for AU$0 upfront, check the equipment term as well as the initial cost. Superloop’s current offer (as at September 17, 2026) has a 24-month term, and cancelling before it ends can result in a mandatory Modem Payout Fee for any remaining months.
• Home phone: If you need to keep your home phone number when switching to Superloop, check the porting process before your broadband is activated. Superloop warns that FTTN, FTTB and FTTC users can lose their existing number if the new broadband service is activated before the number is ported.

So, should you switch to Superloop NBN?

Switching to Superloop makes the most sense if its pricing, NBN performance and extra features offer a meaningful improvement over what you get from your current provider. That could mean paying less, getting closer to your plan speed during busy hours, or making use of handy features such as Refreshify and My Speed Boost.

Frequently asked questions

How do I switch my existing NBN service to Superloop?

To switch your existing NBN service to Superloop, sign up online and Superloop will request the transfer from your current provider. If you’re transferring an existing service, you’ll be asked for its 15-digit AVC ID, which you can usually find on your current provider’s invoice or online account portal.

Do I need to buy a new modem-router when I switch to Superloop?

You don’t need to buy a new router when you switch to Superloop, provided you have compatible BYO hardware for your NBN connection type and speed. You can optionally choose to receive one of Superloop’s supplied router options instead. If you’re moving to a much faster plan, check that your existing router supports the new speed tier and still provides the Wi-Fi coverage you need around your home.

Can I change my Superloop NBN plan after signing up?

Yes, you can change your Superloop NBN plan through the Superloop app once your service is active. Note that during a promotional introductory-discount period, downgrading will remove your promotional discount, while upgrading will apply the discounted price for the new plan for the remainder of the promotional period.