Despite the rollout of Windows 10’s October 2018 Update resuming last week – following the resolution of some major problems – it seems that Intel drivers are still causing issues with the upgrade, with Microsoft now blocking the update from some PCs thanks to a fresh bugbear.
Microsoft has previously fixed problems with bugs in Intel drivers (indeed one remedy was issued last month), but it seems that the gremlins persist, as a new post on the company’s support forum makes clear.
In reply to a user complaining about no longer getting sound from the monitor connected to their PC after upgrading to the October 2018 Update, a Microsoft moderator observes that Intel ‘inadvertently’ released versions of its display driver which “accidentally turned on unsupported features in Windows”.
The moderator notes: “After updating to Windows 10, version 1809 [October 2018 Update], audio playback from a monitor or television connected to a PC via HDMI, USB-C or DisplayPort may not function correctly on devices with these drivers.”
As a result, Microsoft is now blocking devices which are running the drivers in question – namely versions 22.214.171.12444 or 126.96.36.19945. The moderator concludes: “We are working with Intel to expire these display drivers and provide a resolution in an upcoming release.”
So currently, you shouldn’t be able to install the update on an affected PC (i.e. it should be blocked). However, to be safe, if you want to double-check the version of your Intel display drivers, you can do so quite easily.
Simply head to Device Manager (just type that into the search/Cortana box, next to the Start button), then click on Display Adapters, right click on Intel HD Graphics, select Properties, and finally click the Driver tab, where the driver version number is listed.
If it does happen to be one of the above mentioned versions, obviously you don’t want to proceed with the installation of the October 2018 Update (although you should be blocked from doing so anyway, if Microsoft has done its job policing the rollout).
If you’ve run into any trouble with the latest update for Windows 10, be sure to check out our guide on how to fix Windows 10 October 2018 Update problems. Note that another issue emerged recently which pertains to those who still use Windows Media Player.
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