Steam is down for many — here's what we know about the 'loading user data' issue
Is Steam broken for you too?
We're at four hours and counting
Problem logging in to Steamfrom r/steamsupport
Today's Steam issues started at around 4am ET / 9am BST but there's still no sign of a fix or any successful troubleshooting tips.
The Reddit thread above continues to grow with comments from across the globe, from Japan to Spain — and while some are suggesting fixes (like turning off Wi-Fi, opening Steam, then turning on Wi-Fi again) they don't seem to be working for very many users.
I've contacted Valve for an official response and will update you as soon as I hear anything.
You're not alone
Those Steam reports on Downdetector are very much going in the wrong direction — with the spike now near-vertical in the US and UK.
Almost everyone is reporting the same problem — being stuck on a "loading user data" page when trying to log in. Many are reporting that this happened after they cleared their download cache, but it isn't clear if that's a universal theme.
There's still been no official word from Valve on social media or other channels, but I'm trying to get a response now and will report back as soon as I hear anything.
This isn't an outage
The Steam dashboard is green across the board right now, so we don't appear to be looking at a network outage.
That means all of Steam's traditional advice — from restarting Stream, to clearing your download cache or changing your download region — isn't really applicable or working for most people.
Some have reported that restarting their PC without an internet connection, launching Steam in offline mode, then re-connecting to the internet has done the trick for them, but many are reporting that it hasn't solved their issues.
The screen of pain
Welp @Steam I have got the loading user data endless screen. Been trying to fix it for a good while but nothing is working. Even uninstalled everything. If you could get back to me as soon as possible that would be great thanks. https://t.co/Dywd32tdrBOctober 26, 2026
This is the screen that thousands of Steam users are reporting seeing right now — and it seems resistant to most of the commonly-known fixes.
Many users have reported closing their games and restarting their PCs, but without any joy. This also doesn't seem to be a maintenance outage — those typically takes place on Wednesdays at 00:00 UTC.
The Steam Dashboard continues to show no official issues, but hopefully we'll get some official guidance from Steam soon...
Reports are on the rise
Today's Steam issue has been a bit of a slow burn rather than a sudden outage, but reports are now increasing sharply.
On Downdetector, they've now hit a peak of almost 500 in the US and about 450 in the UK. However, it does seem to be a global issue according to a Reddit thread, with users in Germany, the Netherlands and Russia all saying they can't log in.
Over on the Steam Dashboard, there's no report of an official problem — so this appears to be a software bug or issue rather than a service outage.