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The AI mistake most enterprises don’t discover until it’s too late
By Sassun Mirzakhan-Saky published
Why single-channel AI wins become multi-channel scalability problems later.

The growing threat of device code phishing and how to defend against It
By Mike Britton published
Device-code phishing is the new favorite tactic for cybercriminals, here's how to protect against it...

How are retailers and consumers experiencing AI?
By Navkinder Sanghera published
This piece discusses the impact of gen AI and the barriers in place that are slowing down its impact.

Hyper personalization will become the norm, thanks to CX AI adoption
By Barry Cooper published
Changes CX AI will bring to customer satisfaction will be nothing short of game changing.

Nothing Chats took a shot at iMessage, but it's taken down Sunbird instead
By Lance Ulanoff published
Nothing Chats on Nothing Phones probably won't survive the Sunbird fiasco.

Microsoft might let you remove Chat from Teams - just so it can avoid legal trouble
By Craig Hale published
You may soon be able to uninstall Windows 11 Chat (another Teams app) to help Microsoft in its EU antitrust case.

Telegram is now the main place for hackers to buy and sell new threats
By Sead Fadilpašić published
Telegram is also the number one place to learn how to phish and to get the necessary education.

Encrypted message app Exclu shut down by police following criminal allegations
By Sead Fadilpašić published
Several arrests have been made, including alleged drug lords, as Exclu falls under scrutiny.
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