Driver’s licence exposed in Optus data breach? Here’s how to renew in each state

Optus logo outside retail store
(Image credit: Shutterstock)

All state governments have announced plans to issue new driver’s licence numbers to those who have been affected by the Optus data breach. It is understood that the telco will foot the bill in some cases.

Last week, up to 9.8 million Optus customers had their personal details stolen, 2.8 million of which had identity data compromised, including driver’s licence, passport and Medicare numbers. This is a concern as these documents can account for 100 points of identification.

The state governments of NSW, Victoria, Queensland, South Australia, Western Australia, Tasmania, the Northern Territory and the ACT have put plans in motion to support those who’ve had their identity data stolen in the Optus hack.

Driver’s licences are handled at a state level, rather than nationally, so the process to update your driver’s licence number will vary from state to state. Here’s what we know for each state and territory.

New South Wales

Service NSW has a dedicated guide for Optus customers with a NSW driver’s licence.

Victor Dominello, Minister for Customer Service and Digital Government in NSW, said on Twitter that, “the cost to replace your driver licence is AU$29 and will be charged by Service NSW at the time of application – reimbursement advice will be issued by Optus to customers in the coming days.”

Speaking about licence renewals, an Optus spokesperson said the telco is working with ID Support NSW to help Optus customers with NSW driver licences who’ve been impacted. Optus says they’re also in contact with other jurisdictions and departments.


VicRoads has created a form where impacted Optus customers can ‘flag’ their Victorian driver licence. As stated on the VicRoads website: “By flagging records VicRoads will prevent any unauthorised changes or access to individual information through the Victorian licence database. Records will also be flagged within the national database.”

VicRoads also states that, “the Victorian Government will be supporting confirmed impacted customers with a free replacement licence card.”

If you’ve been affected by the Optus hack and have a Victorian driver’s licence, you’re asked not to use the usual replacement licence services – VicRoads says it will provide more information on the process shortly.


Transport and Main Roads Queensland has released information for those with a Queensland driver’s licence that have been impacted by the Optus data hack.

To change your licence number, you’ll need to attend a transport and motoring customer service centre in-person, and bring the relevant documents with you, including: evidence of identity and communication from Optus stating that your data has been breached. If you have not yet received communication from Optus, you’ll need written notification from Queensland police, or other enforcement authority.

The Queensland state government says that your driver’s licence will be replaced free of charge.

South Australia

South Australia’s premier, Peter Malinauskas, announced on Twitter that the state government will waive the replacement fee for those with a South Australian driver’s licence that have been affected by the Optus data breach.

To get a new driver’s licence number, you’ll need to attend a Service SA centre in-person, and bring documentation from Optus which says you have been impacted by the data hack. More details are available at the Service SA website.


The Tasmanian state government has announced it’s waiving the cost of applying for a new driver’s licence for those impacted by the Optus cyber attack.

Service Tasmania has a dedicated page for Tasmanians detailing how to apply for a new driver’s licence number, though it must be done in-person at a Service Centre.

You’ll be required to bring proof of identity documents, and communication from Optus stating that you were impacted by the data breach. If you’re unable to provide a statement from Optus, you can fill out a Statutory Declaration.

Western Australia

Western Australia’s Department of Transport has announced its plans for impacted Optus customers in WA. New driver’s licence numbers will be issued to those who have been contacted by Optus to say that their information has been compromised.

To receive a new driver’s licence number, you’ll need to visit a DoT transport service centre or regional agent in-person and bring relevant documents with you, including: primary and secondary proof of identity, your current WA driver’s licence and communication from Optus verifying you’ve had your data stolen.

Northern Territory

The Northern Territory has announced it is waiving licence fees for impacted Optus customers in the NT. Optus has advised the NT Government that around 20,000 people have had their driver’s licence data stolen in the Territory.

If you’re an impacted customer, you’ll need to visit a Motor Vehicle Registry (MVR) in-person, and present communication from Optus that states you’ve been affected. If you’re living in a regional or remote area, you can contact the MVR on 1300 654 628.

Australian Capital Territory

Those living in the ACT can go to Access Canberra for information about updating your licence. Optus is in the process of reaching out to those in the ACT who have had both their driver’s licence number and their driver’s licence card number compromised in the data breach.

Access Canberra has advised that this is a small percentage of ACT drivers, and if you are included in this group, “Optus will credit you the replacement licence fee on your Optus bill”. Head to Access Canberra to see what options you have in ordering a new licence.

Jasmine Gearie
Ecommerce Editor

Jasmine Gearie is an Ecommerce Editor at TechRadar Australia, with a primary focus on helping readers cut through the jargon to find the best mobile and internet plans for their needs. She crunches the numbers to maintain dedicated guides to the latest phones, NBN and broadband plans of all types, and covers the important telco industry news. She also hunts down tech deals on laptops, phones, gaming consoles and more, so readers know where to buy the products they want for the cheapest prices.