Upgrading to a Superloop NBN plan and unsure if you should add a new router? 5 things to know to help you decide

When you sign up for one of Superloop's faster NBN plans, you can get a new Wi-Fi 7 modem-router for free on eligible plans. So is it worth taking up, or are you better off keeping the router you already have? Whether to opt for one of Superloop's routers or keep your own depends on your NBN connection, the size of your home and how well your current router handles your plan's speed. Here's what to know before you decide.

TL;DR

• Superloop supplies a Wi-Fi 7 modem-router free on eligible plans when you stay connected for 24 months.
• Superloop's supplied Wi-Fi 7 hardware is matched to your connection and plan, so it can keep up with the speed you pay for.
• Superloop offers great pricing on additional mesh Wi-Fi nodes for larger homes that need extra Wi-Fi coverage.
• You can keep your own router when signing up to Superloop if it suits your new NBN connection.
• Superloop backs every modem-router it supplies with technical support and a three-year warranty.

1. What modems or routers does Superloop offer with NBN plans?

Superloop offers the latest Wi-Fi 7 Amazon Eero mesh routers or a TP-Link modem-router when signing up for an NBN plan, and recommends the best model for your NBN connection type and plan speed.

On most Superloop NBN plans, the provider supplies the Amazon Eero 7, a Wi-Fi 7 mesh router that covers up to 190m² indoors per unit. The NBN 2000 Hyperspeed plan comes with the Eero Pro 7 instead — a faster tri-band model that can better support those 2Gbps speeds. It adds a 6GHz band for connecting newer Wi-Fi devices and has two high-speed (5Gbps) wired Ethernet ports.

The TP-Link VB433v is Superloop's choice if your NBN connection needs a modem as well as a router (such as on FTTN and FTTB connections²), or if you want to add a home phone service. It also has two phone ports that let you plug in standard handsets for calls.

2. How much do Superloop's supplied modem-routers cost?

Many Superloop broadband plans are eligible for a free or discounted modem-router (either the Eero 7, Eero Pro 7 or TP-Link VB433v depending on the plan you select) and the only charge is a flat AU$25 delivery fee per order.

You can check to see which plans offer a free or discounted modem here, you can also purchase one outright or pay for it in monthly installments. T&Cs apply.

If you'd rather buy the hardware outright from Superloop, or if you want extra Eero 7 or Eero Pro 7 units for using mesh networking in a larger home, each device costs:

• Eero 7 or TP-Link VB433v: AU$216 outright, or AU$18 a month over 12 months / AU$9 a month over 24 months.
• Eero Pro 7: AU$312 outright, or AU$26 a month over 12 months / AU$13 a month over 24 months.

With the first Eero 7 included for free on eligible plans and each additional unit priced at AU$216, a two- or three-unit mesh setup can cost hundreds of dollars less when you buy from Superloop rather than direct from Amazon.

Source: Superloop terms and Amazon's typical single unit, two-pack and three-pack prices, checked September 28, 2026.

3. How does Superloop's mesh Wi-Fi cover a larger home?

Superloop's Eero routers and TP-Link VB433v can both cover a larger home by linking extra mesh nodes into a whole-home mesh Wi-Fi network that can reach further than a standalone router. For excellent mesh Wi-Fi coverage across your home, Superloop recommends one Eero 7 for dwellings with one or two bedrooms, two for three or four bedrooms, and three for five bedrooms or more.

The Eero 7 is not the only mesh option available from Superloop, and the TP-Link VB433v supports EasyMesh, so you can create a mesh Wi-Fi network that covers more of your home by adding EasyMesh-compatible nodes.

It’s also important to consider positioning — NBN Co explains that your router's Wi-Fi reaches furthest when it's somewhere central, raised and with a clear path to your devices. Brick walls, multiple floors and objects such as mirrors and fridges can all weaken the signal, so if you have a home with a complex layout, consider ordering an extra mesh node when signing up with Superloop.

4. Can I use my current modem-router with Superloop?

You can use your own router with Superloop by checking it meets the requirements for your NBN connection and plan speed, then following Superloop's setup guide for your connection type.

Most NBN connections work with a router that plugs into the NBN connection box via an Ethernet cable, while FTTN and FTTB connections require a VDSL modem-router². If you aren’t sure, Superloop's address checker shows which connection type your home has, along with the plans available at your address.

Using Superloop's supplied hardware is generally a better choice than keeping your own router if yours is an older model, or if it does not support mesh networking.

5. What warranty, support and extras come with Superloop's supplied modem-routers?

Each Superloop-supplied modem-router comes with technical support, a three-year warranty and, on Eero models, an Eero Secure subscription for online security and parental controls at no extra cost provided you stay signed up to a Superloop NBN plan. Superloop's supplied modem-routers also arrive preconfigured, so all you need to do is plug them in.

Teddy, Superloop's AI assistant, is available 24/7 via the Superloop app and website, and can help you diagnose connection problems as well as test whether you're getting your plan's full speed. Teddy can also use data from Superloop-supplied Eero routers to help find Wi-Fi dead zones, and guide you through fixing the problem.

Superloop's support team can also help you set up the supplied modem-router, and can troubleshoot the device remotely. The team is available by phone or live chat every day from 8:30am to 10pm, including public holidays.

Every Eero router from Superloop also includes Eero Secure, a security and parental controls subscription valued at AU$5 a month at no extra cost for as long as you remain a customer. Eero Secure runs on the router itself, so switching it on in the Eero app protects every device on your home network. Eero Secure blocks threats such as malicious websites and helps filter what content children can reach. As a comparison, if you bought the Eero from Amazon, you’d need to pay for an AU$15.99 a month Eero Plus subscription to get the same security and parental controls.

If your Superloop-supplied modem-router develops a fault within its three-year warranty, you can arrange a repair, replacement or refund through Superloop's support team by phone or live chat. If Superloop replaces it, the new unit arrives with a return postage bag for the old one, making the return process easy.

Who gets the most value from using Superloop's supplied modem-router?

You'll get the most value from Superloop's supplied modem-router if you plan to stay with Superloop for at least 24 months, with extra savings if your home is big enough to need two or three Eero units and you buy them when signing up. Eero models are also great for families, as they include security and parental controls for every device on your Wi-Fi at no extra cost.

Conditions

¹ Staying with Superloop for 24 months: Superloop's NBN plans have no lock-in contract, so you can cancel at any time with 30 days' notice. If you change to a new internet provider within 24 months of accepting Superloop's free modem-router offer, you need to pay a fee to cover the remaining months left in that 24-month period. If the fee is not paid, the modem-router will not be able to be used with any provider other than Superloop and further action may be taken. Superloop often offers free or discount modems with certain plans, please check here for up to date information. T&Cs apply.

² NBN connection types: Your NBN connection type decides whether your home needs a router or a modem-router. Superloop's address checker identifies which connection type your home has.

FTTP, HFC, FTTC and Fixed Wireless: A router plugs into the NBN connection box with an Ethernet cable. Superloop's Eero 7 and TP-Link VB433v both work with these connections, and the Eero Pro 7 comes with the Hyperspeed plan.

FTTN and FTTB: The NBN service runs over a copper phone line to a wall socket, so your home needs a VDSL modem-router such as the TP-Link VB433v.