Toshiba Satellite U500-1EX review

A feature-packed touchscreen laptop flawed by a poor keyboard and battery

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Our Verdict

The touchscreen control works well and there is enough power on hand for general computing, but the weak battery life and poor keyboard lose it some marks

Product features

  • Screen Resolution : 1280 x 800
  • Processor Core : Dual-core (2 Core)

View full specification


  • Good screen
  • Touchscreen input
  • Decent performance


  • Keyboard
  • Battery life

Toshiba's Satellite U500 Series is aimed at mobile professionals and previous models have impressed us with their blend of style, comfort and quality. The Satellite U500-1EX comes with an impressive range of features and only a couple of flaws that hold it back.

Features are undoubtedly this laptop's strongest feature. For instance, the 13.3-inch screen is touch-sensitive, so you can prod the display to select options, drag your fingers up and down to scroll through documents or web pages, or even pinch them together to zoom in. Touch control is responsive and great for simply viewing documents or playing basic games.

A standard (but small) touchpad is also available for more traditional control, although this can be turned off via a small button just above it. An LED strip at the top of the pad lights up to show it is active.

There's also a touch-sensitive multimedia panel above the keyboard for pausing and skipping through songs and videos, and for activating the laptop's 'Eco mode' which immediately reduces power consumption by configuring system power settings.

Usability is generally strong, but the low-quality keyboard lets it down. There's a considerable amount of flex in the centre and not enough travel, which leaves you hitting the keys hard to overcompensate.

Despite the poor keyboard, build quality is decent, with an attractive, textured finish that prevents fingerprints and scuff marks. The chassis itself is tough, but also just about compact and light enough to carry around.

Unfortunately, you'll also have to carry the charger, as the battery life of just 165 minutes is below par.

Excellent performance

An Intel Core i3 processor runs the show and provides strong performance. Multitasking is not a problem and the 4096MB of high-speed DDR3 memory allows resource-intensive applications to easily be ran simultaneously. However, only basic gaming will be possible due to the use of an integrated Intel graphics card.

Ports are comprehensive, with an ExpressCard slot for attaching peripherals and VGA and HDMI outputs for connecting an external display. An eSATA port doubles as a Sleep and Charge USB port, with two standard USB ports also included.

Gigabit Ethernet and 802.11n Wi-Fi allow both wired and wireless network connections at the fastest speeds possible, and Bluetooth support is also included as standard.

The Toshiba Satellite U500-1EX's impressive touchscreen usability and strong range of features lifts it above other laptops of a similar calibre, with the touch-sensitive screen and media bar offering a great means of control. Only the low-quality keyboard and poor battery life let the side down slightly.

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Tech Specs

Product TypeNotebook
Green CompliantYes
Hard Drive Capacity320 GB
Processor ManufacturerIntel
Graphics Controller ManufacturerIntel
Graphics Controller ModelHD Graphics
Wireless LANYes
Optical Drive TypeDVD-Writer
Graphics Memory AccessibilityShared
Maximum Battery Run Time3.25 Hour
Solid State Drive CapacityNo
eSATA/USB ComboYes
Product FamilySatellite U500
Operating System Architecture64-bit
Processor Modeli3-330M
ColourLuxe Brown
Operating SystemWindows 7 Home Premium
Brand NameToshiba
Processor Speed2.13 GHz
Processor TypeCore i3
Screen Size33.8 cm (13.3")
Screen Resolution1280 x 800
Standard Memory4 GB
Cache3 MB
Processor CoreDual-core (2 Core)
Green Compliance Certificate/AuthorityENERGY STAR
64-bit ProcessingYes
Chipset ManufacturerIntel
Chipset ModelHM55 Express
Number of Total Memory Slots2
Optical Media SupportedDVD-RAM/±R/±RW
Dual-Layer Media SupportedYes
Graphics Memory CapacityUp to 1.71 GB
Display Screen TypeActive Matrix TFT Colour LCD
Display Screen TechnologyTruBrite
Wireless LAN StandardIEEE 802.11n
Bluetooth StandardBluetooth 2.1
Ethernet TechnologyFast Ethernet
Total Number of USB Ports1
Memory StandardDDR3-1066/PC3-8500
Height38.2 mm
Width317 mm
Depth230.6 mm
Screen ModeWXGA
Memory TechnologyDDR3 SDRAM
Product SeriesU500
Product ModelU500-1EX
Product NameSatellite U500-1EX Notebook
Pointing Device TypeTouchPad
Product LineSatellite
Aspect Ratio16:10
Manufacturer Part NumberPSU9BE-00Q00PEN
Manufacturer Website Address
Marketing Information

The Toshiba Satellite U500-1EX Notebook is designed for great everyday performance, affordable but serve up the power, features and portability that even the most demanding home users require.

Maximum Memory8 GB
Battery ChemistryLithium Ion (Li-Ion)
Package Contents
  • Satellite U500-1EX Notebook
  • Lithium Ion Battery
  • AC Adapter
Limited Warranty1 Year