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PS5 orders from Amazon seemingly hit by thieves

(Image credit: Sony)

If you've been trying to buy a PS5 lately, you'll know that's been extraordinarily hard to pull off, due to vanishing stock and ludicrously high demand. But imagine ordering a PS5 and getting the wrong item in the post when launch day arrives – say, a Nerf gun, or an air fryer you didn't even order. 

According to a number of Twitter posts, that's just what happened to some of those buying a PS5 from Amazon UK.

Journalist and presenter Rebecca April May (hey, she interviewed Pedro Pascal for TechRadar!) posted that she received an air fryer from Amazon UK, after offering up a delivery password for a PS5 order: 

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In a clear sign this is not an isolated incident, either, writer Patrick Dickens of Push Square posted something similar on Twitter – this time receiving a Nerf gun instead of Sony's next-gen console:

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Additional reports on Twitter (which we can't verify, it's worth pointing out) mention receiving a foot massager, a George Foreman Grill or even just a bag of rice. 

Now, while the exact answer of what happened here is unclear in all cases, it's definitely not good enough from a retailer as big as Amazon. On the surface, it looks like theft occurred before the box reached its destination. 

An Amazon spokesperson told Eurogamer that it is investigating the complaints. "We're all about making our customers happy, and that hasn't happened for a small proportion of these orders. We're really sorry about that and are investigating exactly what's happened. 

"We're reaching out to every customer who's had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help."

TechRadar approached Amazon UK for further comment, and got the same statement. Amazon also mentions that this is the customer services link to use if you've been affected.

Why a refund doesn't quite cut it

Now, a refund seems like it'd be a reasonable conclusion to this matter, but the problem is that getting hold of a PS5 was a feat in the first place during the past few months. 

What you were paying for was the chance to go first with Sony's console, knowing that further stock is unlikely to be widely available, and to avoid scalpers who are predictably ruining the whole thing by selling consoles for close to £1,000 (around $1,328 / AU$1,819) on eBay.

Getting your money back, then, is probably not enough by itself – hopefully Amazon will make good by replacing those PS5 orders with priority stock when the next wave comes in. 

Samuel Roberts

Formerly of PC Gamer, Samuel is TechRadar's senior entertainment editor, and writes about everything to do with TV and movies. He enhances TechRadar's entertainment output, focusing on the biggest TV shows and movies that are relevant to this enormous site's audience. His publishing expertise is a great fit as we define this new direction for the site. Within months, Samuel added millions more sessions per month to the site, made enormous strides in ecommerce revenue and applied his expertise in SEO and passion for media to this fast-growing tech brand.