NZXT is recalling its Xbox Series X-influenced PC case in the US due to fire risk

NZXT H1
(Image credit: NZXT)

NZXT is recalling more than 30,000 H1 PC cases after receiving reports of circuit boards overheating or catching fire.

The formal recall, confirmed by the US Consumer Product Safety Commission (CPSC) and the Canadian government, covers all CA-H16WR-W1 white cases and all CA-H16WR-B1 black cases sold in the United States and Canada. 

NZXT told the CPSC it has received 11 reports of circuit boards overheating or catching fire - six of which occurred in the US. As a result, roughly 32,000 H1 PC cases will be recalled in the US, and at least a further 1,000 in Canada.

The issue with the H1 was first highlighted by Gamers Nexus, which revealed that the dangerous fault was the result of a badly designed printed circuit board (PCB) used in the PCIe riser cable, which placed a 12-volt power plane too close to a screw hole. This screw hole wasn’t properly plated to prevent the screw from eating into the PCB and eventually causing a fire.

This has since been confirmed by the CPSC, which notes: “Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board and overheating, posing a fire hazard due to the circuit board’s design,” the CPSC recall said.

NZXT inititally responded to reports of the risk by sending out replacement plastic screws to reduce the risk of fire, before pausing all sales of the Xbox-influenced PC case in November. 

At the time time, the company offered to replace PCIe riser cables with a new design and offering a full refund to those who purchased the case.

“We are working closely with the CPSC and the proper global authorities to ensure that we are doing everything we can to help NZXT customers,” the company said in its latest update. 

“The CPSC’s function is to help people use products safely and we have been adhering to their strongly recommended schedule for releasing information to our suppliers and to the public. We’re taking this issue seriously and are working as quickly as we can to address it.

As per the CPSC’s website, anyone with a H1 case should call NZXT toll-free at 888-965-5520 from 8 a.m. to 6 p.m. PT Monday through Friday, by email at h1support@nzxt.com, or online at https://info.nzxt.com/h1-recall/.

Carly Page

Carly Page is a Freelance journalist, copywriter and editor specialising in Consumer/B2B technology. She has written for a range of titles including Computer Shopper, Expert Reviews, IT Pro, the Metro, PC Pro, TechRadar and Tes. 

Latest in Windows PCs
Dell XPS 13 and Alienware M16 laptops on purple background with big savings text overlay
Dell's site-wide Tech Days sale is live: see the 6 best laptop and gaming laptop deals from just $299
Microsoft presenting Surface Laptop and Surface Pro devices.
Microsoft has pulled a miracle: its Surface Copilot PCs are now the most repairable in the market
asian woman using laptop at business table
Finally, some good Copilot news: Microsoft could be making 16GB RAM a standard for AI PCs
The Acer Predator Orion 3000 gaming PC on a blue and pink background with the text 'TechRadar Cyber Monday PC deals'.
Cyber Monday PC deals 2023 – the best extended deals still live
The Microsoft Outlook logo on a laptop screen
Two unloved Windows 11 apps are getting canned - but will their replacement be any better?
Business man holding a tablet
The PCs protecting workers on the move
Latest in News
Rivian R1T
Big Rivian update delivers hands-off driving to rival Tesla Autopilot – and a new 'Rally' mode
The Samsung Galaxy S25 Edge, close up on the dual camera system, against a marbled background
The Samsung Galaxy S25 Edge is being tipped to come with a sweet Google Gemini deal
Matt Murdock and Kirsten McDuffie standing in a court room in Daredevil: Born Again
Daredevil: Born Again episode 3 contains another Marvel reference to Spider-Man, but it's got nothing to do with Tom Holland's Peter Parker
Man having Windows 11 problems with his laptop
Fed up of adverts creeping into Windows 11? You won’t like Microsoft’s latest update, then, although it does provide some important bug fixes
Apple Siri
Update your Apple device now: iOS 18.3.2 fixes a flaw that could be exploited by hackers
Google Chromecast 2
Chromecasts are still broken – but Google tells fuming owners not to factory reset their devices