The firm is setting up exchange stations at some airports to swap customers' Note 7s before they take to the friendly skies. While Samsung has announced these "customer service points" at "high-traffic terminals" inside Australian airports, CNET reports booths have also popped up at an airport in South Korea.
What's more, ABC 7 News out of the Bay Area spotted stations at the San Francisco International Airport right before security checkpoints.
Samsung has a team of representatives at SFO to help customers with the Note7 phone. It's banned from US flights. pic.twitter.com/2IiEcg6hsUOctober 17, 2016
When we asked about the booths, a Samsung spokesperson sent us this statement:
"We are providing support to Galaxy Note7 owners by exchanging their devices or refunding them in a wide range of places, including at some of the most frequently visited airports around the country [United States].
"These on-site reps are there to help customers with last minute travel support and can be located by calling the Galaxy Note7 hotline at 1-844-365-6197. But we urge all Galaxy Note7 owners to exchange their device or obtain a refund before they arrive at their airport. We know this is an inconvenience to our customers but their safety has to remain our top priority."
Samsung reps at the stations will transfer data from your Galaxy Note 7 to another device, meaning you won't lose your 2,337 vacation photos. You will, however, lose your Note 7.
Given that passengers who try to bring the twice-recalled phone onto planes face possible fines or criminal prosecution, exchanging their Note 7 is probably an acceptable alternative.
The booths seem aimed at assisting travelers who aren't aware of the Note 7 flight ban, which was announced last Friday, or who weren't able to exchange their device before flying.
We've yet to hear if Samsung plans to roll out exchange stations at more international airports or for how long they'll be operational, but we'll provide an update if those details become available.
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