Microsoft working on fix for disconnecting Xbox Series X controllers

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(Image credit: Microsoft)

Microsoft has committed to correcting an issue that causes some Xbox Series X controllers to stop sending inputs in certain games and, in some cases, disconnecting from consoles entirely. 

The problem was the subject of hundreds of complaints – beginning in mid-November upon the console’s initial release – on Microsoft’s Xbox forum, and can occur across both blue and black versions of the controller. 

One user, for example, complained: “When I load Assassin’s Creed Valhalla, the controller keeps connecting and disconnecting on its own. So, for example, within 10 seconds it connects and disconnects about 5 times which makes the game unplayable,” to which over 1700 others selected the “I have the same question” option.

Twitter users have shared videos highlighting the frustrating issue.

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"We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update,” a Microsoft spokesperson said, encouraging customers to update to the latest controller firmware via the company’s troubleshooting page.

If you’re experiencing similar controller disconnects on a Windows PC via Bluetooth, there’s already a Windows Update you download to patch the issue. In any case, Microsoft is aware of the pesky bug, so expect a quick fix on the way soon.

Axel Metz
Senior Staff Writer

Axel is a London-based Senior Staff Writer at TechRadar, reporting on everything from the latest Apple developments to newest movies as part of the site's daily news output. Having previously written for publications including Esquire and FourFourTwo, Axel is well-versed in the applications of technology beyond the desktop, and his coverage extends from general reporting and analysis to in-depth interviews and opinion. 

Axel studied for a degree in English Literature at the University of Warwick before joining TechRadar in 2020, where he then earned an NCTJ qualification as part of the company’s inaugural digital training scheme.