HTC blocks T-Mobile users from G2 Touch upgrade

T-Mobilers have to wait for G2 Touch upgrade
T-Mobilers have to wait for G2 Touch upgrade

Users of the HTC Hero on T-Mobile (where it's known as the G2 Touch) won't be able to update their firmware after HTC said it wouldn't support their handset.

The Taiwanese firm has released new firmware for the Hero, which was initially available for Nordic users but then recently became available for the UK.

But HTC has now said it will no longer be supporting branded phones, likely because it has to deal with the skins the networks place on their own handsets.


This has obviously resulted in a great amount of ire from T-Mobile G2 Touch users, who are annoyed at having to wait to get the best experience on their phone when their Orange counterparts can get it already.

"Why won't t-mo give a date for anything? because if you have a deadline you actually have to deliver something?" said one disgruntled poster on the official T-Mobile support forum.

However, T-Mobile has told T3 that a solution is imminent: "The upgrade is being tested and when it is ready, we'll issue it to customers."

The problem appears to be that not only does the HTC Hero suffer from a small amount of lag at the start, and anecdotal evidence suggests the phone slows down even further over time,

It's hoped the new firmware update will resolve this issue, which is why T-Mobile users are frustrated at being forced to wait.

Gareth Beavis
Formerly Global Editor in Chief

Gareth has been part of the consumer technology world in a career spanning three decades. He started life as a staff writer on the fledgling TechRadar, and has grown with the site (primarily as phones, tablets and wearables editor) until becoming Global Editor in Chief in 2018. Gareth has written over 4,000 articles for TechRadar, has contributed expert insight to a number of other publications, chaired panels on zeitgeist technologies, presented at the Gadget Show Live as well as representing the brand on TV and radio for multiple channels including Sky, BBC, ITV and Al-Jazeera. Passionate about fitness, he can bore anyone rigid about stress management, sleep tracking, heart rate variance as well as bemoaning something about the latest iPhone, Galaxy or OLED TV.