T-Mobile sorry for Galaxy S Android 2.2 delay

'Best possible experience a priority'

T-Mobile has responded to TechRadar's request for more information on the Samsung Galaxy S Android 2.2 deployment delay, apologising for the whole episode.

The network originally promised the update would land by 1 December at the latest, but failed to meet that deadline, later confirming it would happen next week.

TechRadar asked T-Mobile for a reason behind this delay, and received the following:

"T-Mobile apologises for any inconvenience caused by the delay in 2.2 Froyo update for the Samsung Galaxy S.

"It is our priority to ensure that the update will provide our customers with the best possible experience and we are working hard to make this happen as soon as possible."

Lifting the lid

T-Mobile couldn't comment on a reason for the delay, but reading between the pretty wide lines it's clear the Galaxy S upgrade failed some part of the testing process at the last moment.

The problem here wasn't that the upgrade has taken so long to deploy (although it has irked customers) but a missed self-imposed deadline meant that users were constantly checking for something that never arrived.

We hope the Android 2.2 update lands by next Friday from T-Mobile, which we're assured it will, and we don't have to talk about this until Android 2.3 Gingerbread lands...

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ABOUT THE AUTHOR

Phones and Tablets Editor

Gareth (Twitter, Google+) has been part of the mobile phone industry from the era of the brick to the tiny device in the pocket... and now watching them grow back up to behemothic proportions once more. He's spent five years dissecting all the top phones in the world as TechRadar's Phones and Tablets Editor, and still can't resist answering the dreaded question - "which new phone should I get?" - with 15 choices.