Plusnet broadband has gone down – here's what we know about the outage

The Plusnet logo
(Image credit: Plusnet)

If you use Plusnet broadband in the UK and have been struggling with your broadband connection today, you aren't alone – a "major" outage hit the network earlier this afternoon and is continuing to cause problems.

According to Downdetector, the issues started at just after 4pm GMT and, at the time of writing, there have been over 30,000 reports of problems from Plusnet users. These are mostly related to "landline internet", with users reporting either "no signal" or "total blackout".

Plusnet has now acknowledged the issue and gave us this statement: "Some of our customers are unable to use their broadband connection. We are working to get them back online as soon as possible.  We’re very sorry for any inconvenience caused.”

A graph showing Plusnet broadband issues reported by users

Downdetector (above) showed a peak of about 30,000 reports on Plusnet broadband outages, and the number remains high at the time of writing. (Image credit: Downdetector)

According to some commenters on both Downdetector and X (formerly Twitter), the issues could be related to Plusnet's DNS server, which is effectively a phone book that turns domains or websites into IP addresses.

This because some are finding that using a VPN circumvents the issues on their Plusnet broadband. Others on X have also found success by changing their router's DNS settings.

You can read how to do this in our guide on how to change your DNS settings, but it's also possible to do this at a router level by logging into your Plusnet Hub router, going to its Advanced settings and then turning the 'Auto' DNS setting off. 

You should then be able to choose a different DNS, which may be a workaround. However, it's probably wise to wait until Plusnet expands on its initial statement and releases some further advice, if the issues persist and there's no imminent fix.

Plusnet responds

Plusnet has now officially responded with the statement above about its broadband issues, but it's also replied to some commenters on X who are experiencing a particularly blue version of Blue Monday.

As you can see below, it states that it's "investigating a major service outage". In a separate comment, Plusnet's X support said: "We don't have an estimated fix time but are working hard to get this resolved quickly for you."

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While it's scant consolation to Plusnet users, it appears that several hundred BT broadband and TalkTalk users are also reporting broadband issues this afternoon – although nowhere near on the scale of Plusnet.

We've requested comment from Plusnet about a timescale for a resolution and any further advice it has for users, and will update this page when we hear back.

Mark Wilson
Senior news editor

Mark is TechRadar's Senior news editor. Having worked in tech journalism for a ludicrous 17 years, Mark is now attempting to break the world record for the number of camera bags hoarded by one person. He was previously Cameras Editor at both TechRadar and Trusted Reviews, Acting editor on Stuff.tv, as well as Features editor and Reviews editor on Stuff magazine. As a freelancer, he's contributed to titles including The Sunday Times, FourFourTwo and Arena. And in a former life, he also won The Daily Telegraph's Young Sportswriter of the Year. But that was before he discovered the strange joys of getting up at 4am for a photo shoot in London's Square Mile.