Skip to main content

Outlook down: Microsoft's email service slowly recovering

(Image credit: Microsoft)
Audio player loading…

Update: While some users are still reporting issues, the number of complaints has now fallen off drastically. Microsoft is still yet to formally acknowledge the outage, suggesting a quick fix has resolved the problems for many users.

Original story:
Email (opens in new tab) service Outlook (opens in new tab) appears to be suffering an outage, predominantly affecting users in the United States.

According to data from DownDetector (opens in new tab), issues began at roughly 11am ET/4pm BST, preventing users from receiving messages and, in some cases, logging into their accounts.

Currently, however, the Microsoft status portal (opens in new tab) is reporting no issues whatsover, so the source of the problems is unclear. Neither has Microsoft acknowledged an issue via social channels.

We'll update this page as new information emerges...

Outlook outage

On Twitter, Outlook users are reporting various different problems, ranging from mail delivery issues to errors affecting email signatures.

Others are complaining about the poor timing of the outage, just as users in the US enter the thick of their working day.

An account (opens in new tab) attached to Arizona State University claims Microsoft has been made aware of the issue and is currently investigating, although it's unclear where this information has come from.

Although users from across the US have reported Outlook issues, the greatest number of reports appear to be coming from major cities in the east, such as New York and Atlanta.

It's worth noting that complaints appear to be tailing off, suggesting Microsoft may have rectified the problems - at least for some areas.

  • Working from home (opens in new tab): the mouse, monitor, keyboard and router you need
Joel Khalili
Joel Khalili

Joel Khalili is the News and Features Editor at TechRadar Pro, covering cybersecurity, data privacy, cloud, AI, blockchain, internet infrastructure, 5G, data storage and computing. He's responsible for curating our news content, as well as commissioning and producing features on the technologies that are transforming the way the world does business.