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Microsoft Outlook review

An accessible email client with powerful integrations

Microsoft Outlook review
(Image: © Microsoft)

TechRadar Verdict

Outlook is a sleek and flexible email client that offers a deep set of tools and unparalleled convenience for anyone involved in Microsoft’s ecosystem.


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    Helpful integrations and add-ons

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    Decent set of free features

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    Perfect for Microsoft 365 users


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    Desktop app and other features only available to paid users

In our Microsoft Outlook (opens in new tab) review, we check out the pros and cons of the platform relative to Gmail, Apple Mail, and more of the best email clients (opens in new tab). With an intuitive interface, robust feature set, free access, and availability on most popular devices, Outlook is one of our top recommendations if you’re looking for a new email client.

This is especially as email is one of the most ubiquitous forms of communication worldwide, with more than half the global population (opens in new tab) having an email account in 2019. While Microsoft Outlook isn’t as widespread as Gmail or Apple Mail, market research (opens in new tab) indicates that it’s still the third most popular option.

Microsoft Outlook: Plans and pricing

Like Gmail, Apple Mail, Yahoo Mail, and other popular email clients, Microsoft Outlook is entirely free to use. That said, you may want to pay for additional storage space and a few advanced features, and Microsoft’s pricing is a little confusing if you’re new to the ecosystem.

Even though Outlook is free to access online, the desktop app is listed for an exorbitant $139.99 (opens in new tab) on the Microsoft website. This is likely because Microsoft is trying to direct users toward the new Microsoft 365 subscription, which bundles Outlook with its other productivity tools, like Excel (opens in new tab), Word (opens in new tab), PowerPoint (opens in new tab), and OneDrive.

Microsoft supports free Outlook access with ads, which you’ll see in your inbox until you upgrade to Microsoft 365. Free users are also limited to 15 GB of mailbox storage and 5 GB of OneDrive storage.

Microsoft 365 Personal costs $6.99 per month or $69.99 per year and includes 50 GB of mailbox storage, 1 TB in OneDrive, access to the desktop apps on Mac and Windows, message encryption, custom domain names, and more. Family plans are available for $9.99 per month or $99.99 per year, offering the same features for groups of up to six users.

Microsoft Outlook review

Microsoft 365 subscriptions come with extra features for Outlook and other Microsoft Office applications (Image credit: Microsoft)

Microsoft Outlook: Features

Outlook has everything that you would expect from a free email client, and the Microsoft 365 subscription introduces several additional tools. Along with 15 GB of storage, free users also get basic tools like spam and malware blockers and the option to create custom folders for certain types of messages.

Microsoft Outlook also comes with support for groups. Outlook groups can access a shared mailbox, set up shared events, and send emails from a shared address. Unsurprisingly, the application integrates seamlessly with other Microsoft 365 apps, like Excel and Word, as well as third-party platforms, such as Trello (opens in new tab) and Dropbox (opens in new tab).

Dropbox, for example, has a free add-in for Outlook that makes it easy to send attachments as sharing links or automatically download attachments to your Dropbox account. Integrating your Outlook account with Dropbox and other apps can streamline nearly every aspect of your workflow.

Microsoft Outlook review

Dropbox is just one of many third-party providers with a dedicated tool for Outlook (Image credit: Microsoft)

Microsoft Outlook: Interface and in use

Like other popular pieces of free office software (opens in new tab), Outlook opts for a clean, straightforward design that’s simple and easy to use. This starts with a default division of your inbox into Focused and Other, with Focused representing the most important messages. Outlook learns from your behavior, so you can always mark a message for the other inbox if it was sorted incorrectly.

Microsoft Outlook review

The Focused tab is designed to remove distractions and help you prioritize the most important messages (Image credit: Microsoft )

While Outlook performs well on mobile devices, it’s unfortunate that the desktop app is only available to paid subscribers. The web interface may be more convenient for some users, and it comes with most of the same features and capabilities, but certain advanced tools are limited to desktop use. For example, Quick Steps—which automates repetitive tasks, like forwarding messages or moving them to a particular folder—is only available in the desktop app.

Microsoft Outlook: Support

If you run into any issues with Outlook, click or tap the question mark icon for more information. From there, you’ll have access to a searchable database of support articles covering most of the program’s key features and settings.

Microsoft Outlook review

The Outlook Help Center is an excellent resource if you have any trouble with the web, desktop, or mobile apps (Image credit: Microsoft )

While Microsoft advertises tech support as one of the perks associated with a Microsoft 365 subscription, you don’t need to be a paying subscriber to get help with Outlook. Phone support and other options might not be available, but we were able to get in touch with an agent almost immediately via live chat.

Microsoft Outlook: Security

Your Outlook account is tied to your Microsoft account, and Microsoft was associated with a relatively high-profile (opens in new tab) breach in 2019. Of course, any company could be targeted, and there isn’t any reason to think that Microsoft is particularly vulnerable. Still, you should take the time to activate two-step authentication (opens in new tab) on your account for additional security.

Microsoft Outlook review

Email encryption and other important security tools are only available to Microsoft 365 subscribers (Image credit: Microsoft )

Unfortunately, certain critical security features are locked behind the Microsoft 365 paywall. For example, Outlook won’t check attachments or links for threats unless you pay for the subscription. Similarly, email encryption (opens in new tab) and forwarding prevention aren’t available on free accounts.

The competition

While there are a few key differences between Outlook and its top competitors, it matches most of the core features of Gmail, Yahoo Mail, and Apple Mail. The free version offers more than enough for most individual users, and Microsoft 365 subscriptions are relatively similar to paid iCloud and Google Workspace plans.

That said, some users may prefer certain aspects of other email clients, such as Apple’s free desktop app or Gmail’s simple, classic design. Ultimately, the right email client for you depends on your unique needs and preferences. Check out the best Microsoft Office alternatives (opens in new tab) if you’re interested in learning more about other top providers.

Final verdict

Outlook is not as popular as Gmail or Apple Mail, but it still has a professional interface, availability on a variety of devices, and a solid set of free features. The extra tools available with Microsoft 365 subscriptions add to the platform’s capabilities, especially when combined with its deep library of add-ons.

While users who are already invested in the Google or Apple ecosystem might not be motivated to switch, Outlook is particularly convenient for anyone who frequently uses Word, PowerPoint, Excel, OneDrive, or another Microsoft productivity tool (opens in new tab). Overall, it’s one of the best all-around email clients available at present.

Alex McOmie
Alex McOmie

Alex is a writer focused on providing insightful, actionable content that can truly change the way readers approach their finances. 

Alex has been writing as a freelancer for several years on a variety of topics including marketing, parenting, and customer relationships along with personal finance. He’s particularly interested in the way seemingly small adjustments can transform a person’s financial outlook.