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New Windows 11 fail is accidently telling people they can’t upgrade

Man annoyed at laptop
(Image credit: Marjan Apostolovic / Shutterstock)

Windows 11 is now out and available for people to install, but many people are encountering a problem where the operating system refuses to install, even if their PCs meet the Windows 11 system requirements.

As Windows Latest reports, many people are erroneously seeing a “This PC doesn’t currently meet all the system requirements for Windows 11” message during the Windows 11 installation process.

When installing Windows 11, some people are prompted to run the PC Health Check app to make sure their PC is compatible with the new operating system – such as if it supports TPM 2.0, a security feature that Microsoft has insisted PCs need if they are to run Windows 11.

The idea is that the PC Health Check will see if your PC can run Windows 11. If it can, you can then proceed with the installation. If it can’t, the PC Health Check app will outline steps to take to make your PC compatible. In some cases, this involves enabling TPM support in the PC’s BIOS. Once that’s done, the PC Health Check app should give the PC the all clear, and the Windows 11 installation process can continue.

The problem is, that some people have found that even after the PC Health Check app says the device can run Windows 11, the Windows 11 installation app refuses to continue, saying “This PC doesn’t currently meet all the system requirements for Windows 11.”

This is immensely frustrating, and users who have encountered it have found that even restarting the PC and trying to install Windows 11 again does not fix the issue.

What can you do?

At the moment it doesn’t seem like you can do much about this problem, unless you fancy downloading the Windows 11 ISO and use it to do a fresh install of Windows 11 – but that will result in you losing your files and apps.

The good news is that Microsoft is already working on fixing the issue, with Microsoft support staff telling Windows Latest that “We are aware of the issue, and we’re currently working for a fix.”

If you encounter the problem, Microsoft is encouraging you to let it know using the Feedback Hub in Windows 10, to better help it get an idea of the cause – and scale – of the problem.

Hopefully, the problem is addressed soon. Upgrading to Windows 11 is complicated enough at the moment anyway – thanks to the TPM requirement – without people being incorrectly told they can’t upgrade.


stressed businessman destroying his desk and laptop with a baseball bat

(Image credit: Stokkete / Shutterstock)

Analysis: More Windows 11 problems proves playing the waiting game is smart

As we thought, there are plenty of Windows 11 problems emerging at the moment as more people install Windows 11 (or try to).

This problem is more annoying than worrying, as all it’s doing is preventing you from upgrading to Windows 11 – it’s not impacting your PC’s performance (like another new Windows 11 issue concerning AMD processors is).

However, it’s yet another good example of why you should hold off installing a new operating system as soon as it goes live. By waiting a few weeks, Microsoft will hopefully have ironed out most issues, and the Windows 11 upgrade process will be relatively straightforward.

So, sit tight and let these early Windows 11 issues get sorted. For some people, sticking with Windows 10 for now won’t be a choice, however.

Matt Hanson

Senior Computing editor

Matt (Twitter) is TechRadar's Senior Computing editor. Having written for a number of publications such as PC Plus, PC Format, T3 and Linux Format, there's no aspect of technology that Matt isn't passionate about, especially computing and PC gaming. If you're encountering a problem or need some advice with your PC or Mac, drop him a line on Twitter.