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Apple investigating iPhone X bug after users report incoming-call delays

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Apple's flashy and expensive new iPhone X is only about three months old at this point, and after its slightly delayed launch and recent reports of demand being lower than expected, the Cupertino company was likely hoping its iPhone X problems were finally over. 

Well, it looks like Apple will have to wait a little longer, as a new bug has just bitten into the $1,000 pocket rocket.

According to the Financial Times (opens in new tab), many iPhone X users have recently taken to Apple forums to complain about a delay in the screen waking up when a call comes through, thus delaying the display of the virtual call accept or decline buttons. This delay, which users claim can last between six to 10 seconds, is causing some owners to miss calls entirely.

“I can often not see an incoming call coming, can only hear it! At other times, there is a significant delay,” reads a post (opens in new tab) from one user.

Users have reported that they need to restart the phone when the problem occurs – although doing so only eliminates it temporarily.

Latest bug biting Apple

The delayed wake screen is the first major bug to beset Apple’s 10th-anniversary handset, although it does come on the back of a delayed release and news that it was outsold by its cheaper iPhone 8 sibling in Q4 of last year.

Apple has reportedly jumped into action, saying it’s looking into the reports of the bug. How quickly the problem gets a fix remains to be seen. Currently, the Cupertino firm is proactively trying to make iPhones and iPads more reliable, which has meant shelving many new features that were set to launch as part of iOS 12.

If you're an iPhone X owner and are experiencing the same problem, you might want to consider sharing your experience with Apple Support (opens in new tab).

Sharmishta Sarkar
Sharmishta Sarkar

Sharmishta is TechRadar's APAC Managing Editor and loves all things photography, something she discovered while chasing monkeys in the wilds of India (yes, she studied to be a primatologist but has since left monkey business behind). While she's happiest with a camera in her hand, she's also an avid reader and has become a passionate proponent of ereaders, having appeared on Singaporean radio to talk about the convenience of these underrated devices. When she's not testing cameras and lenses, she's discovering the joys and foibles of smart home gizmos. She also contributes to Digital Camera World and T3, and helps produce two of Future's photography print magazines in Australia.