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Businesses fail to tackle late payment online

Businesses fail to tackle late payment online
Late payment is a problem for one in two businesses

According to a study of 500 small businesses by credit referencing agency Graydon and the Forum of Private Business (FPB), 51 per cent of companies cite late payment of invoices as a problem, with 16 per cent saying they have almost been put out of business as a result.

However, less than half (44 per cent) employ formal credit control procedures, with 38 per cent instead relying on a mix of formal and informal processes and 16 per cent juggling payments on an ad-hoc basis.

Only a third (33 per cent) of respondents offer prompt payment incentives, while just 30 per cent using existing legislation to charge interest on late payers and 40 per cent opting for cash flow management software.

Gordon Skaljak, for Graydon UK, said, 'The current economic climate makes it more important than ever that companies clearly understand the risks and opportunities associated with their operations. This includes identifying the cash flow and other risks triggered by the late payment of trade invoices by customers.

'Companies cannot achieve sustainable growth if they aren't paid on time consistently. This is why having a formal credit management process based on reliable, accurate customer payment behaviour information is essential for businesses who want to transact with confidence and fulfil their sustainable growth potential.'

Phil Orford, Chief executive of the Forum of Private Business adds, 'We need to do two important things – first, communicate to business owners exactly what they can do proactively to minimise late payment, then we need to provide the support and services they need to make tackling late payment a standardised business process.

The full details of the Research on Payment culture report are available to download for free on the Graydon UK website.