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Microsoft Teams review

Microsoft takes on video conferencing

Microsoft Teams 1
(Image: © Microsoft )

Our Verdict

Microsoft Teams is ideal for businesses who already use Microsoft 365, or who are looking to reinvent their organization’s digital communication and collaboration workspace - but those who don't might suit a different product.

For

  • Full Microsoft 365 integration
  • Advanced security and data protection

Against

  • Requires commitment to Microsoft software
  • Expensive

With Microsoft Teams, the Washington-based tech giant hopes to grow its presence in the video conferencing market and provide an all-in-one option for businesses. The platform enables users to seamlessly shift between messaging and video conferencing, and benefit from powerful native integration of the Microsoft 365 suite.

In this Microsoft Teams video conferencing review, we consider how it performs as a standalone video conferencing platform and whether it deserves the title of best video conferencing software.


Plans and pricing

Microsoft Teams is one of the more expensive video conferencing options for businesses - if you're not already using Microsoft 365. However, for those using it this could prove to be a very cost-effect alternative to other services.

Rather than being offered as a standalone product, Microsoft Teams comes packaged with Microsoft 365 business and enterprise plans. Prices are listed on a monthly per user basis, but purchase requires an annual commitment.

For small businesses that want access to Teams, Microsoft offers Microsoft Business 365 Essentials ($5 user/month) and Microsoft Business 365 Premium ($12.50 user/month). With the premium plan, users gain access to the full Microsoft 365 suite of desktop applications, whereas the essentials plan only provides access to cloud-based Microsoft 365 applications and storage. For large enterprises, Microsoft offers four plans ranging from $8 user/month to $35 user/month.

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Small businesses can gain access to Teams with the Business Essentials and Premium plans. (Image credit: Microsoft)

Features and utilities

Within one application, Microsoft Teams enables users to schedule video or audio meetings with a single person or a team. Administrators can also organize webinars and large meetings with up to 10,000 participants.

Full integration with Microsoft 365 means that calls can be easily scheduled and invites shared among the organization, while external guests can join from their web browser without downloading the application.

Microsoft Teams also provides the full range of features expected from a leading video conferencing software provider, including screen sharing and call recording, live captions, background blur technology, and chat functionalities. Integration with Microsoft 365 makes the platform the market leader in video conferencing and digital workspace integration.

The platform’s powerful video conferencing software is complemented by hardware options that enable users to join calls from almost anywhere. When you’re working alone or on the go, mobile devices, desktop computers, and Bluetooth conferencing headsets can power communication. When you’re working collaboratively, Microsoft Teams Rooms devices enable  some of the team to meet face to face, while remote participants are able to call in.

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Microsoft makes it easy to call colleagues, clients, or collaborators. (Image credit: Microsoft)

Setup

Downloading the application on mobile and desktop devices is done through that device’s application store. It only took two minutes to download and set up on Windows 10. However, a Microsoft account is required to log in, and you won’t be able to access any features until your organization has access to the software. Microsoft Teams can also be accessed via a web browser.

For organizations using conferencing hardware such as Microsoft Teams Rooms devices, setup will take longer as each of these devices must be connected to your organization’s Microsoft Teams Account.

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Microsoft Teams is available on most devices. (Image credit: Microsoft)

Interface and performance

As could be expected from a company as large and well resourced as Microsoft, the Teams platform runs smoothly, and all its features seamlessly integrate into a powerful workplace communication hub. The integration of video conferencing software with Microsoft 365 has enabled Microsoft to create an all-in-one user experience that really separates Microsoft Teams from its competitors.

One of the few downsides of Microsoft Teams is that the user interface and back-end settings can be a bit overwhelming at first, particularly for administrators. With so many features, integrated applications, and third-party options included, business leaders will need to spend considerable time learning about the platform before they roll it out to the wider organization.

Regarding performance, Microsoft Teams is highly reliable. In a call between three people (approx. 30–50 Mbps internet connection), audio and video were both clear, and multimedia files were quick to upload. Throughout our tests of Microsoft Teams, we experienced no downtime. However, Microsoft Teams did experience two major outages in the first three months of 2020.

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Easy meeting scheduling and calendar integration are just some of the reasons the Microsoft Teams app is a top performer. (Image credit: Microsoft)

Security

Microsoft Teams provides administrators and video conference hosts with a large degree of control over who can join calls and meetings and what data can be accessed and shared.

Microsoft’s Transparency Hub also provides extensive information on the company’s privacy policies and how and when it provides user data to government authorities and other third parties. The platform also requires the use of multi-factor authentication (MFA) to protect users and businesses from unauthorized account access.

A final pillar of Microsoft Teams' security framework is the encryption of all data in Microsoft Data Centres. For video and audio data, Microsoft Teams uses Secure Real-time Transport Protocol (SRTP) technology. However, Microsoft itself can access all data stored on its servers.

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Microsoft Teams offers best-in-class security for users and administrators. (Image credit: Microsoft)

Support

Microsoft Teams offers an array of support options through its website and customer service lines. Customers can access step-by-step setup guides, training videos, online webinars, and classes, as well as a customer forum with over 130,000 users. For more advanced technical problems, Microsoft offers live chat support and a customer call-back line.

When accessing live chat support, we had to wait 12 minutes to be connected. However, the Microsoft representative was responsive in dealing with a login-related issue.

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Support options are plentiful when it comes to Microsoft Teams. (Image credit: Microsoft)

The competition

With Microsoft Teams, Microsoft is simultaneously attempting to gain market share in the video conferencing market and the digital collaboration market. Video conferencing competitors such as Zoom and join.me have similarly priced plans, but don’t feature the integrated applications of Microsoft 365.

Both Zoom and join.me have also experienced well-publicized privacy and security issues, which may make large enterprises wary of these platforms. However, businesses wanting to invest in high-performing video conferencing software without the need to migrate the rest of their digital workspaces to Microsoft may want to consider the products provided by Zoom, Join.Me, or even Skype, a Microsoft subsidiary.

Final verdict

Microsoft Teams could be an expensive option for video-conferencing if you're not already using Microsoft 365. You will, however, receive the highest quality product, with workspace integration far surpassing that of its competitors. 

Microsoft Teams is ideal for businesses who already use Microsoft 365, or who are looking to reinvent their organization’s digital communication and collaboration workspaces.

The platform is designed to be an all-in-one workplace communication hub. So, for companies who are not already using Microsoft software, high interdependency between features will limit the extent to which they can benefit from the platform.