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'So much of the work is going to be done by agents': ServiceNow CEO says graduate unemployment could reach 30% because of AI agents
By Craig Hale published
90% of human customer service agent use cases can be replaced by AI, ServiceNow CEO Bill McDermott explains.

'Companies that are not set up to quickly adopt AI workers will be at a huge disadvantage': OpenAI Sam Altman warns firms not to fall behind on AI - but notes 'it’s going to take a lot of work and some risk'
By Mike Moore published
OpenAI CEO unsurprisingly positive about AI adoption - except if these headwinds spring up.

Could AI be a scapegoat in layoffs?
By Craig Hale published
A surge in graduates and other conventional cases are putting more strain on jobs than artificial intelligence.

Workers are getting depressed by everyday tech challenges - could AI be the answer?
By Craig Hale published
Frustrations, delays and inefficiencies from tech slow down workers, disrupt productivity and impact revenue - so what can be done?

Workers are ‘gatekeeping’ skills to protect their jobs from being taken by AI
By Craig Hale published
Knowledge workers are gatekeeping skills from colleagues to help them stand out against AI.

Meta cuts 600 jobs in its AI division - but it says there is no need to worry
By Craig Hale published
Meta terminates 600 AI-related contracts, but affected workers can reapply for other roles.

AI might not actually be killing off jobs like we thought - but many businesses are still wary about agents
By Craig Hale published
AI agents are beneficial, but they’re hardly on track to replace human workers any time soon, research finds.

Over half of SMB employees say they're considering quitting - so how can bosses keep their best talent?
By Craig Hale published
Employers need to give workers what they want – access to learning opportunities and flexible work.
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