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Bridging the real digital gap in the public sector
By Fay Cooper published
Bridging the public sector’s digital divide starts with people, not just technology.

How cloud-based technology is helping contact centers cut carbon emissions
By Paul Holden published
Discover how cloud-based contact centers cut carbon emissions while boosting efficiency and sustainability goals.

Leaving a print at Microsoft
By Alan Morris published
On the 30th anniversary of Windows 95, how did it inform modern print?

How data centers can balance growth with environmental responsibility
By Ashish Arora published
How AI, innovation, and renewable energy are redefining data centers for a sustainable digital future.

Drone maker lets robot fly drone to prove it's easy to use and scare the heck out of us
By Lance Ulanoff published
G1 robot controls Antigravity A1

Is privacy really dead? How generations are rewriting data protection
By Ed Barrett published
Generations are redefining privacy, demanding transparency, accountability, and control in a data-driven world.

AI voice fraud is exploiting contact centers
By Ralph Rodriguez published
(Deep) faking it: contact centers are the wild west for AI-generated voice fraud.

GPT-5 is here and your network needs to catch up
By Amir Khan published
Enterprises racing to deploy GPT‑5 are discovering their legacy networks can’t keep pace with AI.
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