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Orange admits to Android Market problem on HTC Hero

Orange admits to Android Hero problem
Orange admits to Android Hero problem

Orange has confirmed to TechRadar certain applications on Google's Android Market have gone missing on HTC Hero handsets running on its network.

The issue has apparently affected a 'disproportionate' number of Orange UK Hero users, according to multiple forum posts.

It seems the problem is to do with certain apps, mostly paid for versions, being copy protected to prevent piracy. These apparently don't show up on unlocked or developer handsets searching through the Market.

However, it appears the problem has cropped up on the recently released Orange Hero handsets too, with full versions of games like 'Robo Defense' available for trial but not for full purchase, despite being similarly available on the T-Mobile G1 and HTC Magic.

Some believe this issue is to do with the fact T-Mobile and Vodafone (the UK carrier of the Magic) are in the Open Handset Alliance behind Android, while Orange is currently still to join.

Orange responds

TechRadar has spoken to Orange, and it appears the phones are 'acting' like unlocked or developer versions, something the network is fixing:

"Further to recent reports of missing "Copy protected" applications on the HTC Hero in the UK, Orange can confirm thatit isaware of the issues andis working with HTC to urgently resolve.

"The Application visibility issue is entirely unrelated to membership of the OHA, as has been suggested.

"As itcurrently appears to be a server fix no change to handsets should be required, and once resolved we expect all paid applications in the English language to reappear."

Orange says it has started to fix the problem and apps have started to appear, and it hopes things will start to improve quickly.

Gareth Beavis

Global Editor-in-Chief

Gareth was in charge of phones, tablets and wearables at TechRadar for the best part of a decade and now runs the entire editorial team. He can instantly recommend the best phone for you, or can be found running around the nearest park with the latest fitness tech strapped to his wrist, head or any other applicable body part.