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Microsoft admits there are problems with the Surface - but big fixes are on the way

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There have been some reports of issues dogging Microsoft’s range of Surface products, from the Surface Pro’s issues with entering the “Sleep” state, short battery life, and the Surface Pen stylus playing up, and it now looks like Microsoft is taking these problems seriously and working on solutions.

This commitment to fixing the issues comes from a number of posts on the Microsoft Answers forum (opens in new tab), where users can ask the community, which includes Microsoft representatives, for help with any issues they have.

Various Surface issues have been raised in the forums, and replies by Microsoft representatives give hope that Microsoft is actively working on addressing these problems.

Problem solvers

Computerworld has listed (opens in new tab) a number of issues posted in the forums and Microsoft’s replies to them. For example, in a thread about battery issues, a Microsoft representative stated that (opens in new tab) “We are aware of some members having the same battery issue with their Surface”, and that Microsoft was attempting to replicate the issue in the lab, indicating that it is looking for a solution.

In another thread about issues with the Surface Pro 4 Type Cover, a Microsoft representative says that (opens in new tab) “There will be an incoming update for Windows that can resolve your concern with your keyboard.”

Microsoft is pushing its Surface lineup of devices as premium showcases for Windows and its other services, and these high-profile problems won’t help, so it’s good to see that it appears to be listening to its customers and working to address any problems. 

It also shows that if you are having an issue with your Surface device – or any Microsoft product – highlighting it on the Answers forum is a good way of getting an official Microsoft response.

Matt Hanson
Matt Hanson


Matt is TechRadar's Managing Editor for Computing and Entertainment, looking after two of the best, and most exciting, channels on the site. Having written for a number of publications such as PC Plus, PC Format, T3 and Linux Format, there's no aspect of technology that Matt isn't passionate about, especially computing and PC gaming. Ever since he got an Amiga A500+ for Christmas in 1991, he's loved using (and playing on) computers, and will talk endlessly about how The Secret of Monkey Island is the best game ever made. He's also a huge film and TV fan and Marvel geek, and his favorite recent film is Dune.