PSA: Telstra customers on NBN 100/40 will lose their fast upload speeds

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(Image credit: Jacob Lund / Shutterstock)

Yesterday brought bad news for what Telstra is calling a ‘small number’ of its NBN customers – as reported in the Sydney Morning Herald, the telco is discontinuing its NBN 100/40 speed option, and automatically moving customers signed up for this legacy plan onto its NBN 100/20 offering, cutting their maximum upload speeds in half from 40Mbps to 20Mbps.

Telstra’s NBN 100/40 plan technically hasn’t been available to sign up for since early 2020, and even prior to this, customers had to jump through a few hoops to get it.

To access the tier, Telstra customers had to first sign up for an NBN 50/20 plan and then pay an extra AU$30 a month to add-on a ‘speed boost’ pack, which gave them a download speed of up to 100Mbps and an upload speed of 40Mbps. All up, it cost those customers AU$120 a month.

Telstra’s current NBN 100 plan, which all existing 100/40 users will be migrated to, gets you downloads of up to 100Mbps and uploads up to 20Mbps for AU$110 a month.

TechRadar contacted a Telstra spokesperson and was told the number of customers affected by the removal of the 100/40 tier is small.

“This recent change to move customers to the 100/20 plan is part of our continued push to simplify the number of plans we have available,” Telstra said.

Our take: All’s fair in love and NBN

The move from Telstra isn’t unheard of in the Australian telco space; many internet providers only offer a limited subset of NBN’s tiers and the 100/40 option is a premium one that’s only available from a handful of companies.

On the other hand, many Aussie telcos and ISPs have a policy of allowing customers to stay on ‘grandfathered’ plans like these (for both internet and mobile plans) even though a service can no longer be purchased.

In this case, while Telstra might no longer want to support 100/40 plans, NBN Co hasn’t stopped offering the product, so it’s certainly still available... a point driven home by the fact that many ISPs still offer 100/40, including:

The NBN landscape is a confusing one for less tech-savvy customers to navigate, so we can understand Telstra’s desire to clean up its plans to create a more straightforward product offering.

There’s no denying that while Telstra customers on 100/40 legacy plans will end up paying a little less (AU$10 a month less, to be exact), they’ll also be getting a lesser service (20Mbps upload instead of 40Mbps).

Whether that’s a good deal will, of course, depend on each household’s specific needs. For those that do feel put out, the NBN market is thankfully a competitive one, meaning there are plenty of 100/40 alternatives that exist for the same price (or less) – so now’s looking like a great opportunity to reassess your provider.

Jasmine Gearie
Ecommerce Editor

Jasmine Gearie is an Ecommerce Editor at TechRadar Australia, with a primary focus on helping readers cut through the jargon to find the best mobile and internet plans for their needs. She crunches the numbers to maintain dedicated guides to the latest phones, NBN and broadband plans of all types, and covers the important telco industry news. She also hunts down tech deals on laptops, phones, gaming consoles and more, so readers know where to buy the products they want for the cheapest prices.