Xbox One owners left out in the gaming cold with broken disc drives might be happy - or at least mildly pleased to hear they will receive free games.
In a customer care email published by Polygon, Microsoft will let Xbox One owners with faulty consoles choose from one of four titles including Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome, or Zoo Tycoon.
Luckily, Microsoft was also smart enough not rub salt in players' grinding Blu-Ray drives by sending them another game disc. Instead, these free games will arrive as a downloadable code they can redeem on the digital Xbox Live store.
Microsoft meanwhile maintains that the issue affects a very small number of Xbox One customers and it is taking care of its customers with a replacement console exchange program.
Who, what, how?
TechRadar reached out to Microsoft for some more specifics and a spokesperson gave us the following statement.
"While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios."
The games will only be available to those awaiting a replacement console. The spokesperson said defective unit owners will receive a downloadable code they can redeem on the Xbox Games marketplace.
Meanwhile, users experiencing issues with their console should contact Microsoft through the following channels:
- Talking to a live customer support person that can call you back if you don't want to wait.
- Xbox.com (opens in new tab) for support pages and forums.
- On Twitter with @XboxSupport.
- There are also Help and diagnostics on the console by saying "Xbox Help."
- How does the Xbox One compare to the PlayStation 4?