Has Apple abandoned pro users?

Lou Borella was worried too. After two Mac Pros, a G5, G4, Mac mini, iMac, four iPods, four iPhones and four Apple laptops, it's safe to say he's a pretty loyal Apple customer. But as a video professional he had been so concerned at the lack of Mac Pro updates that he set up a Facebook page to try and raise awareness of pro users' concerns.

"We have no desire to go to the dark side and buy a Windows machine," Borella wrote, "we've held out as long as we can… it's really not fair to string us along like this." To date, the page has attracted an impressive 18,492 Likes.

When the Mac Pro was refreshed, Borella's joy quickly turned sour. It "was definitely disappointing," Borella told us, adding: "I don't know how they thought they could call that an update. It screamed of desperation."

So what would he have liked to see? "The paltry selection of graphics card options is turning out to be the biggest problem for us," he says. "Adobe is in bed with Nvidia, and CS6 basically requires a CUDA-capable card to run all of the fun stuff in After Effects CS6, and there are very few options for Mac Pro users.

"But Nvidia has plenty of great choices for the PC crowd. We really should start another movement for better graphic card options on the Mac platform."

Dough for pros

Apple Final Cut Pro

Is the Mac Pro the canary in the coal mine, a sign that Apple is losing interest in its loyal pro users? Brad Peebler says no.

The president of award-winning 3D software firm Luxology, creators of modo 3D, certainly doesn't feel neglected. "Let's clarify things a bit," he says.

"When we talk about professional users we are really discussing content creators. So the question is, does Apple care about content creators? My personal opinion is that they care a whole hell of a lot about content creators."

As Peebler points out, Apple is hardly neglecting the content-creation market. "The core of their business is driven by content, but that content is different today than it was three to five years ago," he says.

"For those who feel Apple has left them behind, consider this: they have given the content-creation market new technologies, such as Thunderbolt and market-leading mobile workstations (don't call those Retina-wielding MacBook Pros 'laptops').

"But perhaps more importantly, they have provided a revolutionary new distribution model to get video, music, games and apps to a giant market of iPad and iPhone users, aka 'content consumers'."

This year's WWDC might not have mentioned the Mac Pro, but it spent an awful lot of time on iOS and the iTunes ecosystem. That ecosystem has already netted $5 billion for developers, as well as generating billions across the music, publishing and video industries, and the widely anticipated apps for Apple TV are likely to generate significant revenues too.

What's Tim Cooking?

Apple Logic Studio

Apple, of course, doesn't comment on its future plans, let alone confirm or deny the existence of future products - but one of Lou Borella's Mac Pro users, known as Franz, managed to get Apple to do just that.

In an email, Tim Cook replied to Franz and said: "Our Pro customers like you are really important to us. Although we didn't have a chance to talk about a new Mac Pro [at WWDC], don't worry as we're working on something really great for later next year." Cook also took the opportunity to plug the Retina MacBook Pro, which he called "a great solution for many pros."

We asked Borella whether that was enough to keep him from the dark side. "Some people on the Facebook page have jumped ship, either to Windows or Hackintosh," Borella says, but Cook's promise is keeping him with Apple for the next year or two.

By sticking an Nvidia GTX570 into his 2008 Mac Pro, "I'm set for the next 12-18 months, and if the new Apple machine is released at that time and suits my needs then I'll be set for another two years after that."

Shhhh! It's a secret!

The pro market is one area where Apple's legendary secrecy can be a problem. "We are not typical consumers," Borella says. "If the high-end product update cycles are going to continue to be this staggered then we need to have an idea of what the timeframes are."

As he points out, production studios need to plan ahead. If he could say one thing to Tim Cook on behalf of his fellow pros, what would it be?

"Now it's obvious that Apple's focus has shifted to the mobile market, the pro market needs to be reassured that there will be hardware and software that will allow us to continue our business practices," he says. "The little peek behind the curtain that Tim Cook granted us after WWDC was definitely a step in the right direction. I just hope they keep it up."

For Brad Peebler, it's the big picture that matters. "Sure, I'd love to see Apple moving faster on the Mac Pro development line," he says, "but I'll take Tim Cook at his word that they have something coming. In the meantime, perhaps rather than whining about the lack of a new computer, people should get to work making content that takes advantage of the huge new market Apple has created for us."

Carrie Marshall

Writer, broadcaster, musician and kitchen gadget obsessive Carrie Marshall (Twitter) has been writing about tech since 1998, contributing sage advice and odd opinions to all kinds of magazines and websites as well as writing more than a dozen books. Her memoir, Carrie Kills A Man, is on sale now. She is the singer in Glaswegian rock band HAVR.