Skip to main content

Zoho Vault password manager review

Fine-grained control of your company’s passwords

Zoho Vault Review Hero
(Image: © Zoho)

TechRadar Verdict

Zoho Vault is one of the best password managers for businesses, but it’s too complex for individual use. It’s competitively priced, too, but the design could benefit from an update.

Pros

  • +

    Great price

  • +

    Lots of integration with third-party apps

  • +

    Free trial and free tier

  • +

    Direct support options

  • +

    Password generation

Cons

  • -

    Too complicated for personal use

  • -

    Most features only applicable to larger businesses

Zoho Vault (opens in new tab) is a business-focused online password manager (opens in new tab), part of a business software suite that includes Zoho Projects and Zoho Books. These are all under the Zoho family of products, that started as AdventNet back in 1996. While Zoho Vault doesn’t include identity theft protection services (opens in new tab), its third-party app integrations and granular control over user security are useful features for businesses that often share passwords between employees.

In our Zoho Vault review, we detail why we think it’s one of the best password managers for business and discuss where we think it could improve.

Zoho Vault 3

Zoho Vault offers you fine control over your company’s password policy (Image credit: Zoho)

Features and utilities

If you need to share passwords between members of a team, Zoho Vault offers the granular control you need. Zoho Vault’s user management, permissions, and password policy features set it apart from personal password managers and you can make batch changes to passwords with ease, which is ideal for allowing a team secure access.

Zoho Vault can integrate with third-party business apps like Gmail, Dropbox, Microsoft Active Directory, and Microsoft 365. Enterprise users can use Single Sign On (SSO (opens in new tab)) with cloud apps like Salesforce and Slack, and as Zoho Vault has an API, it’s possible to integrate it with any of your own apps.

Zoho Vault 4

Upon signing up for Zoho Vault, you’re asked to create a passphrase to sign in to your Zoho account (Image credit: Zoho )

Setup

Zoho Vault has mobile apps, but it’s a browser (opens in new tab)-based password manager at heart. Signing up takes seconds. You’re asked for a memorable master password or passphrase before getting access to your dashboard. Then you add your passwords, either manually or by importing them from another password manager.

Most of your employees will interact with Zoho Vault through the browser extension for Chrome or Firefox. This functions like a bare-bones version of the full Zoho Vault dashboard, and will automatically suggest passwords from Zoho Vault when it detects relevant sites. When they add a new password, Zoho Vault will ask whether to save it to the Vault. It also has a built-in password generator (opens in new tab) to make creating unique passwords a breeze.

Zoho Vault 5

You can arrange new passwords into folders and add custom tags. (Image credit: Zoho)

Interface and performance

Zoho Vault is packed with options and fine-grain controls, which is great for large businesses but overbearing for general users. For a team of 1–5 users, Zoho Vault will have far too many irrelevant features, but for large businesses that need secure password management across the workforce then Zoho Vault delivers in spades.

For example, Zoho Vault gives the option to transfer passwords, such as when someone leaves an organization, or when they get transferred to another team. This allows business passwords to be transferred to a colleague or administrator. Also, personal passwords can be exported. For a business password from an individual that left on bad terms, a super admin can “Forcefully acquire” these passwords, and also have the individual lose access to mitigate any potential damage on their departure.

Speaking of passwords, Zoho Vault handles them with ease. It can generate unique, strong ones as needed for new sign ups. Additionally, it can save these passwords, and the next time you visit that site, it can auto-login making the speed bump to productivity of having to enter login credentials at a site a thing of the past.

Zoho Vault 6

You have tight control over your company’s password policies. (Image credit: Zoho)

Security

With a system that uses a single master password, the security of that password is paramount. Only you know the Zoho Vault master password, and only an AES-256-encrypted version is stored on the Zoho servers.

Zoho Vault uses a host-proof hosting model, which means it performs all encryption (opens in new tab) in your browser. An attacker can never see your passwords as they’re never sent in plain text. Every unique user has an RSA public/private key pair, so when you share a password across a team, it can only be decrypted by those with the correct authority.

Zoho Vault 7

Zoho Vault has excellent online support, including recorded webinars discussing advanced app integration. (Image credit: Zoho )

Support

Zoho Vault has one of the most impressive customer support sites we’ve seen, with extensive documentation on every aspect of the software. It includes comprehensive PDF guides, video demonstrations, FAQs, and webinars that range from basic introductions to the software to advanced functionality and best practice guides. For example, recent webinars cover “Why passwordless authentication should be your top security project for 2021,”  and “World Password Day Tips: Top 10 Password Mistakes to Avoid in 2020” among a long list of topics. We like how easy and painless it is to get a new team member up to speed on Zoho Vault by sending them the relevant PDFs.

Zoho Vault also has direct support options as well.  This includes 24/7 email support via a direct email address, and a customer service support line in the US, Australia, India, and the UK. There is also the option of a support portal for messaging Zoho Vault to establish contact.

Pricing

Zoho Vault has one free plan for individuals and three paid plans for teams (Image credit: Zoho)

Plans and pricing

Zoho Vault has four pricing plans, including a free tier. A 15-day free trial is available for all plan levels, with no credit card required. Zoho Vault Free is the only plan for personal use, with unlimited password storage and two-factor authentication (2FA). It can also generate strong passwords, supports mobile platforms, has browser extensions for the major browsers, and integrates with the other Zoho apps.

The Standard plan (opens in new tab) costs a quite affordable $0.90/user/month and includes all the features from the free plan. It adds secure password sharing between team members, centralized admin controls, cloud backup and priority technical support.

Upgrading to the $4.50/user/month Professional plan (opens in new tab) adds user groups and password groups so you can easily perform batch actions like mass password changes. It also supports folder sharing, “Break the glass” for emergency access, and user access and activity reports. At the top tier is the Enterprise plan (opens in new tab) for $7.20/user/month and adds support for Active Directory, single sign-on (SSO) for cloud apps, and password event notifications. It also has help desk integration.

All paid plans receive a 10% discount if you pay annually, and there are also volume discounts available via a custom quote.

The competition

Though Zoho Vault’s free tier for personal use is fine, free personal password managers like LastPass (opens in new tab) are more straightforward and streamlined if you don’t need to share passwords between users, and more suitable for novice and intermediate users.

For families or small teams of 5–10 members, 1Password (opens in new tab) is a valid alternative to Zoho Vault. Priced around the same as Zoho Vault, it includes secure document storage. However, as your team gets larger, Zoho Vault’s user management controls become more useful.

Final verdict

Zoho Vault has excellent security, fine control over users and passwords, and superb third-party integrations. It’s also inexpensive, and customer support is one of the best we’ve seen in a password manager service. 

We don’t particularly recommend it for personal use as most of the features are geared towards teams, making the interface somewhat complex, but it’s an outstanding password manager for organizations and businesses.

We've also highlighted the best business password manager (opens in new tab)

Richard brings over 20 years of website development, SEO, and marketing to the table. A graduate in Computer Science, Richard has lectured in Java programming and has built software for companies including Samsung and ASDA. Now, he writes for TechRadar, Tom's Guide, PC Gamer, and Creative Bloq.