T-Mobile denies blocking iCloud Private Relay, but admits some users won't have access

Turn On In Settings
(Image credit: Apple)

US mobile carrier T-Mobile has revealed that a bug in iOS 15.2 prevented some of its customers from using iCloud Private Relay on their iPhones when using cellular data.

First introduced by Apple with the release of iOS 15, iCloud Private Relay provides users with an additional layer of privacy by preventing others from viewing the websites they visit just like with a VPN. The new feature works by first sending the web traffic of iPhone and Mac users through a server maintained by Apple and then through a second server operated by a third-party.

According to a new report from The Verge, in addition to T-Mobile, Verizon and AT&T have also confirmed that they aren't blocking their customers from using Apple's latest privacy feature. A Verizon spokesperson confirmed to the news outlet that iCloud Private Relay works on both cellular and Fios internet connections while a spokesperson from AT&T said that the carrier's policy is not to block Private Relay.

Still though, in an open letter to the European Commission, Vodafone, Telefonica, Orange and T-Mobile voiced their concerns about the impact iCloud Private Relay could have on their businesses explaining that the feature cuts off networks and servers from accessing “vital network data and metadata” and could impact “operator's ability to efficiently manage telecommunication networks”.

iOS 15.2 issue

Some T-Mobile users were unable to use iCloud Private Relay recently but in a statement to 9To5Mac, the mobile carrier explained that a bug in iOS 15.2 was actually to blame.

The company's team identified that a bug in iOS 15.2 led to iCloud Private Relay and other device settings to be toggled off by default. It's worth noting that this issue isn't specific to T-Mobile users which is why some Verizon and AT&T customers also had trouble using iCloud Private Relay on their devices.

Fortunately, there is a workaround for the issue. To get iCloud Private Relay working on mobile data, users first need to turn off their Wi-Fi and then head to the Settings menu on their iPhone. From here, you'll need to choose Cellular, then choose your plan and check that “Limit IP Address Tracking” is enabled. Afterwards, you can turn Wi-Fi back on and iCloud Private Relay should now work on both cellular and wireless networks.

Some T-Mobile customers on plans that feature content filtering (e.g. parent controls) will still be unable to use iCloud Private Relay though as Apple's privacy feature would make it impossible to block their children from accessing certain sites. If you're a T-Mobile customer with this kind of plan, you can always pick up one of the best iPhone VPNs to keep your web traffic private while still being able to control what your kids see online using T-Mobile's parental control software.

We've also featured the best VPN and best proxy

Via The Verge and 9To5Mac

TOPICS
Anthony Spadafora

After working with the TechRadar Pro team for the last several years, Anthony is now the security and networking editor at Tom’s Guide where he covers everything from data breaches and ransomware gangs to the best way to cover your whole home or business with Wi-Fi. When not writing, you can find him tinkering with PCs and game consoles, managing cables and upgrading his smart home. 

Read more
Home internet connection. A wlan router on desk with notebook in background.
Cloudflare admits security tool is blocking some challenger browsers
No, iOS 18.3 doesn't install Starlink on your iPhone – here's what the latest update does, and why you should download it
No, iOS 18.3 doesn't install Starlink on your iPhone – here's what the latest update does, and why you should download it
An iPhone with a 10:30am alarm ringing next to an Apple Watch that displays the time as 12:42pm
Apple warns "extremely sophisticated attack" hits iPhones and iPads, so update now
Mobile Security
Oh the irony: T-Mobile launches Internet Backup plans for businesses on the day it suffered its biggest outage of 2024
TikTok ban
Sorry America! A VPN might not be a quick solution to your TikTok withdrawal after all
A satellite tracker image is seen displayed on a smartphone with a Starlink logo in the background
T-Mobile brings free Starlink satellite skills to iPhone and Android phones – with a tempting bonus if you sign up now
Latest in Pro
Digital clouds against a blue background.
Navigating the growing complexities of the cloud
Zendesk Relate 2025
Zendesk Relate 2025 - everything you need to know as the event unfolds
Microsoft
"Another pair of eyes" - Microsoft launches all-new Security Copilot Agents to give security teams the upper hand
Lock on Laptop Screen
Medusa ransomware is able to disable anti-malware tools, so be on your guard
AI quantization
What is AI quantization?
US flags
US government IT contracts set to be centralized in new Trump order
Latest in News
Zendesk Relate 2025
Zendesk Relate 2025 - everything you need to know as the event unfolds
Disney Plus logo with popcorn
You can finally tell Disney+ to stop bugging you about that terrible Marvel show you regret starting
Google Gemini AI
Gemini can now see your screen and judge your tabs
Girl wearing Meta Quest 3 headset interacting with a jungle playset
Latest Meta Quest 3 software beta teases a major design overhaul and VR screen sharing – and I need these updates now
Philips Hue
Philips Hue might be working on a video doorbell, and according to a new report, we just got our first look at it
Microsoft
"Another pair of eyes" - Microsoft launches all-new Security Copilot Agents to give security teams the upper hand