DreamHost says it has no idea when web hosting outage will end

DreamHost logo
(Image credit: DreamHost)

Customers at DreamHost appear to be losing patience with the hosting firm over a week after it first reported suffering a major outage.

Labelled as a “degraded performance”, the incident is disrupting DreamHost users on its shared web hosting services, with the provider pushing out a fix shortly after the outage was reported on July 24, 2022.

DreamHost has published a status update informing its users that it does not have an ETA on the full restoration of the services, but so far has no further details on what has happened.


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Web host down 

Users outraged by the outage have spent the last ten days expressing their frustration on Twitter, with some claiming that their website has gone down in Google rankings, while others have had their entire websites erased. 

A spokesperson from DreamHost told TechRadar Pro that among its fleet of over 30,000 managed servers, this incident has impacted a single shared hosting server. 

"All customer data is online and available now, however the complete restoration process on the back-end is taking far longer than we'd like due to a combination of several technical factors," added the spokesperson.

"It is ongoing and we expect the process to complete without incident.  We were able to identify a small subset of customers whose sites were not responsive at all early on in this process, and have since restored service to all that were impacted."

What DreamHost did send, however, was a generic email to its users stating that its technical operations and data center teams are continuing to work on restoring the data to its customer’s shared server.

“The restore process is still ongoing and being heavily monitored by our Admins. Content is currently being loaded from one of our backup machines, as a result you may continue to experience degraded performance and intermittent errors as data is being restored,” the email added.

Users on Twitter also complained about the lack of updates from DreamHost, with generic responses issued to those who took to the social media platform for further insight as to when the problem will be fixed. 

Some users have also expressed concern over the lack of information around receiving refunds, since DreamHost has no estimated time for the full restoration of its server.

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Abigail Opiah
B2B Editor - Web hosting & Website builders

Abigail is a B2B Editor that specializes in web hosting and website builder news, features and reviews at TechRadar Pro. She has been a B2B journalist for more than five years covering a wide range of topics in the technology sector from colocation and cloud to data centers and telecommunications. As a B2B web hosting and website builder editor, Abigail also writes how-to guides and deals for the sector, keeping up to date with the latest trends in the hosting industry. Abigail is also extremely keen on commissioning contributed content from experts in the web hosting and website builder field.