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FaxZero review

A simple solution for online faxes

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(Image: © FaxZero)

Our Verdict

FaxZero might have a free tier, but it’s too limited for most users with branded cover pages and ridiculously low page limits. Sadly, the paid tier also represents poor value for money.

For

  • Up to five free faxes per day
  • Options to send faxes internationally

Against

  • No accounts for frequent users
  • Keeps your data and that of your recipients indefinitely

Looking for the best online fax services? Then it’s worth giving FaxZero a closer look. This Internet fax service enables you to send faxes of up to three pages for free. FaxZero isn’t necessarily the best option if you need to receive faxes or send online faxes regularly. But, it’s simple to use and works well for the occasional electronic fax. In our FaxZero online fax review, we will cover everything you need to know to decide if this is the right fax app for you.

Plans and pricing

You can use FaxZero to send five faxes per day, up to three pages each, at no cost. But, keep in mind that free faxes include a cover page with FaxZero branding, and the service is only free for sending files within the US and Canada.

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Pricing options at FaxZero. (Image credit: FaxZero )

If you want to eliminate the FaxZero branding or send faxes of up to 25 pages, you’ll pay a fee of $1.99 per fax. Note that FaxZero only accepts payments through PayPal, although you don’t need to have a PayPal account to pay by debit or credit card. FaxZero also supports international faxes. However, the pricing and maximum number of pages you can send varies by country.

Features and utilities

There’s not much to FaxZero, which is part of the allure of this basic online fax service. Its main feature is the ability to send multiple documents as part of your page limit. That is, if you send a three-page fax, you can either upload one three-page document or three one-page documents. But, beware that if you’re sending a longer fax, you’re still limited to uploading a maximum of three different attachments.

FaxZero sends a cover sheet automatically with every free fax, although you can disable the cover sheet when you purchase premium fax. This cover sheet doesn’t count against your page limit, and there’s a simple text editor box that you can use to customize it. Still, the text entry options are limited to basic formatting, so don’t expect too much.

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You can upload up to three files with FaxZero. (Image credit: FaxZero )

Beyond those relatively standard features, the only noteworthy thing about FaxZero is that it works with international fax numbers. Unfortunately, no fax is free if you’re sending documents outside of the US and Canada, but it’s nice to know that this service can work for sending a fax from your desktop or laptop to anywhere in the world.

Setup

FaxZero is designed primarily for one-off fax jobs, so there’s virtually no setup required. Just input the name, email, and phone or fax number of you and your recipient and upload your files using the on-page dialog box. You’ll need to fill out a CAPTCHA box and confirm your email address before you can send your fax.

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FaxZero must verify your email before you can send a fax. (Image credit: FaxZero )

Interface and performance

The browser-based interface that FaxZero uses is a single webpage, which adds to this online fax service’s simplicity. All of your options, from the sender and recipient information to cover letter customizations, are displayed right up front. Even the pricing information is on that page, so you know exactly what the limits are if you want to send a free fax.

When you send a fax, you can be confident that it’s received based on the confirmation email you receive from FaxZero. If the fax can’t get through, for example, because you sent it to the wrong number, you’ll get an email notifying you of the failure.

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If your fax doesn’t go through for any reason, FaxZero will notify you by email. (Image credit: FaxZero )

It’s also worth noting that paid faxes get priority over free faxes on FaxZero’s lines. When you pay for a fax, your request automatically moves to the front of the queue. Still, we tried sending a free fax and the service started dialing within 30 seconds.

Security

FaxZero has some basic security measures in place, although it’s not an ideal service for sending documents securely. The company uses HTTPS to encrypt your file uploads and SSL or TLS when sending outbound files from its servers.

However, FaxZero does keep sender and recipient data, including names, emails, and phone numbers, indefinitely. Although the company promises not to share that information with any third parties, the fact that they keep your data at all isn’t great.

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FaxZero keeps user and recipient data indefinitely. (Image credit: FaxZero )

Support

You can reach FaxZero’s support team by email, although the company doesn’t list support hours. Most questions are answered on a very detailed FAQ page, so that’s a good place to start if you run into any issues.

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FaxZero provides support by email only. (Image credit: FaxZero)

The competition

The closest competitor to FaxZero is GotFreeFax, another simple browser-based online fax service. GotFreeFax only gives you up to two free faxes per day and the pricing for one-time paid faxes is similar to FaxZero. But, GotFreeFax offers prepaid page credits with business accounts, which can be extremely useful if multiple people in your business need to send faxes on occasion. Prepaid plans at GotFreeFax start at $9.95 for 100 pages.

Final verdict

FaxZero is a great choice for sending an electronic fax if you only need to send documents on occasion. The interface is extremely simple, and the service is inexpensive even if you can’t take advantage of the free faxing option. The only downside to using FaxZero is that the company stores both your information and that of your recipient, which is less than ideal for privacy.