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Vonage Business Cloud review

The business of better gets bested...


Our Verdict

Although it’s light on features at its most affordable, Vonage Business Cloud Premium and Advanced have a wide range of CRM integrations and a multi-level auto attendant, along with video conferencing, chat and file sharing. Depending on the number of lines your business needs, it may very well be worth the price of admission.


  • Handy price scaling
  • Large quantity of CRM integrations
  • Premium and Advanced plans are sufficiently feature-packed


  • Base plan doesn’t quite hack it
  • Some features exclusive to most expensive plan

In the age of the landline, Vonage was pretty much a household name. But now that most of us are using our cell phones at home, the company has invested in its Business Cloud Voice over Internet Protocol (VoIP) service. And though you have to pay extra for basic features like video conferencing, chat and file sharing, it’s nice that pricing scales based on the number of phone lines you’ll be using with the service. 

If you’re running a small business that only needs one to four lines, the price per month per user is going to be higher than if you’re at a business with 20 to 99 employees. Plus, unlike some of the other players in the VoIP market, Vonage Business Cloud requires no annual contract. The downside is that there’s a rather significant jump in price from the basic ‘Mobile’ package to the Premium plan that most companies are more likely to opt for. 

Mobile app

Key features and pricing

For the most part, the functionality you get when you sign up for Vonage Business Cloud is par for the course. The difference between it and, say, RingCentral For Business is that Vonage’s trio of subscription plans is that RingCentral gives you a lot more at the base level.  

Assuming you want just one to four lines, the $19.99 (£15.51) Vonage Business Cloud Mobile plan is – in Vonage’s own words – great for “any team that doesn’t need desk phones.” It offers unlimited calling and texting, a desktop app, a mobile app and VonageFlow, which is apparently Vonage’s team messaging service. Sure.  

Mobile and PC apps

The problem is you don’t get anything else, and if the few features you do get with the Vonage Business Cloud Mobile plan are limited to PCs and smartphones, then RingCentral’s most affordable business option is clearly a better value. Even 8x8 Virtual Office Pro’s $25 (£19.26) per user per month X2 Edition plan is more compelling, despite being a little pricier, since it comes with a phone line with a unique number and extension, an auto attendant and internet fax.

Nevertheless, we digress. If you bump the number of lines up to 5 to 19 lines, the price of Vonage Business Cloud becomes a bit more digestible. It’s $17.99 (£13.96) per month per line. Otherwise, if you need between 20 and 99 lines, it’s going to cost you $14.99 (£11.63) per user per month. Anything more than that in terms of desired lines, and you’ll have to contact the Vonage Business Cloud sales team for pricing.

Next up is the Vonage Business Cloud package that businesses will more likely find attractive: the Premium plan. At $29.99 (£19.39) for one to four lines, its pricing falls between RingCentral’s Standard and Premium subscription packages. Again, adding 5 to 19 lines brings the price down to $17.99 (£13.96) whereas 20 to 99 lines will result in a price drop down to $14.99 (£11.63). However, Vonage Business Cloud Premium’s functionality is frankly more limited than that of the $24.99 (£19.26) RingCentral Standard package. 

While it does have a multi-level auto assistant, video conferencing, chat, file sharing and integrations with a wide range of CRM services, Vonage Business Cloud Premium is missing internet fax and voicemail-to-email transcription forwarding. That said, CRM integrations don’t kick in with RingCentral (For Business) unless you’re subscribed to the $34.99 (£26.97) Premium plan, which costs more than Vonage Business Cloud’s Premium plan. 

Speaking of which, the list of CRM integrations you’ll find with Vonage Business Cloud is extensive. The company says its business VoIP service integrates with Salesforce, G Suite, Office 365, Clio, Bullhorn, ConnectWise, JobDiva, Netsuite, Microsoft Dynamics, SugarCRM, and Zoho. RingCentral (For Business) integrates with, ZenDesk and 8x8 Virtual Office Pro integrates with Salesforce, ZenDesk and Netsuite. 

App on a tablet

Lastly, Vonage Business Cloud, like other VoIP services, has a top-end plan that only certain companies will find appealing. At $39.99 (£31.02) per user per month with one to four lines, Vonage Business Cloud Advanced is somewhat more enticing if you want 5 to 19 lines for $37.99 (£29.47) or 20 to 99 lines for $34.99 (£27.15). It comes with 15 hours of on-demand call recording, call group and visual voicemail. Oh, and Vonage will set it up for you. 

Final verdict

With many VoIP services out there, there are trade-offs at every price point. The same holds true for Vonage Business Cloud, a service that targets small businesses that may not need all the bells and whistles you get from competing services. 

Ultimately, Vonage Business Cloud isn’t worth it if you’re interested in the baseline Mobile plan. On the other hand, if you’re eyeing the Premium plan, and you need between 20 and 99 lines, there’s a case to be made for Vonage Business Cloud over competitors like RingCentral (For Business) and 8x8 Virtual Office Pro. It all depends on your budget, the size of your company and the features that matter to you and your employees.