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Best medical billing services in 2022

PRICE
VERDICT
REASONS TO BUY
REASONS TO AVOID
VERDICT
REASONS TO BUY
REASONS TO AVOID
A doctor in a clinic speaking with a male patient.
(Image credit: Cavan Images via Getty Images)

The best medical billing services make it simple and easy to manage all aspects of billing, from invoicing insurers to collecting payments.

The best medical billing services

Click the links below to go to the provider's website:

 

1. CareCloud Concierge (opens in new tab)

2. DrChrono (opens in new tab)

3. Human Medical Billing (opens in new tab)

4. athenaCollector (opens in new tab)

5. AdvancedMD (opens in new tab)

A medical billing solution is an essential part of any software you use. Whether you're using various different platforms together or a single practice management (PM) software suite, it's important to be able to keep on top of patient billing and insurance invoices.

This is especially to ensure that the correct payments are counted alongside the correct payments, which if done manually can be a serious headache. 

Therefore here we'll feature the best medical billing software solutions, and also recommend some strong runners-up to also consider. We'll consider whether the billing software comes integrated with a PM platform or even with standalone Electronic Health Records (EHR) software or Electronic Medical Records (EMR) software. Requirements will often vary according to the size and distribution of your practice.

While there are on-premises solutions, we'll also consider the advantage to using cloud-based billing solutions, meaning all the necessary security and compliance is already built-in, saving you from having to set it up yourself.

And as above, it's common for billing to come with existing platforms that specialize in medical software solutions, so don't be surprised if - rather than a billing-only solution - you find it's already provided along with other services, or is easily integrated into them. We'll consider all of this and more in our review of the best medical billing services on the market. 


The best medical billing services of 2022 in full

(Image credit: CareCloud)
Best for full service solution

Reasons to buy

+
Simple and easy to use
+
User-friendly
+
Full RCM

Reasons to avoid

-
Limited support hours
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Support representative is not primary contact for tech issues

CareCloud Concierge (opens in new tab) is a fully managed revenue cycle management (RCM) suite to cover all your medical billing service needs. It mixes a combination of intelligence, analytics, and a back-office team to ensure smooth and successful payment processes and less stress for you and your employees. They can take claim submissions either electronically or via paper to get claims to payers, and cover the printing and mailing of patient statements directly.

CareCloud are another provider that seems to have got a lot right in their approach to EHR and PM, and their billing solution is no different - they keep things simple and easily manageable with a very user-friendly interface. Of course, it also integrates with their EHR software and patient portal software. Even better is that pricing is very competitive and you pay only for the service that you use.

Overall, CareCloud is a popular provider that manages to deliver full service solutions to a wide range and variety of practices, and manages to do so without any of the fuss, expense, and demands that big name providers can feel entitled to. If you want to keep your billing simple to manage, CareCloud is likely to be one of the best choices for you to look at.

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(Image credit: DrChrono)
Solid pick for hybrid in-house and outsourced approaches

Reasons to buy

+
Flexible approach
+
Simplified automation
+
No training fees

Reasons to avoid

-
No Android app
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Opaque pricing

DrChrono Medical Billing (opens in new tab) also offers an integrated solution as part of its EHR and practice management suite of services. Like AdvancedMD, DrChrono allows practices to outsource all billing or keep it in-house, but also caters for hybrid approaches according to patient volume, which could especially favor smaller practices who aren't yet sure if they require a full revenue cycle management (RCM) service.

A particularly good feature is the ability to ensure that the same billing codes are consistently used for the same procedures, and it's easy to set up profiles for ICD-10, CPT, HCPCS and NDC. There's also automation built into form filling, so that once you'd made your clinical notes and set up billing in DrChrono, your HCFA 1500 forms will be generated automatically.

Pricing varies according to need and volume, but there are no initial training fees.

Overall, DrChrono is a well-supported and easy-to-use platform, and whether you use its billing serivces as a standalone or integrated service, you're unlikely to encounter much in the way of problems with it.

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(Image credit: Human Medical Billing)
Ideal for those looking for billing error supervision

Reasons to buy

+
Full RCM
+
Good costing
+
Flexible solution

Reasons to avoid

-
No Practice Management (PM) platform
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Limited support options

Human Medical Billing (opens in new tab) offers a cloud-based platform that is not just a billing service but a full revenue cycle management (RCM) solution, which can integrate with their EHR software. The company offers to cover both billing and coding to ICD-10 standards so that you can spend less time in admin work.

Human Medical use a combination of software and human supervision to work through your billing process, to make sure billing errors are spotted and corrected before entry. They will also chase down claims with insurance companies, not least denied and miss-adjudicated claims, which can especially remove an element of stress and frustration that could otherwise be time-consuming for practice employees.

Costs are very reasonable, with no charge for training and no monthly fees, and instead fees are taken as a percentage. Like above this can be anywhere between 5-10%, though expect it to be at the lower end of the scale, though there is a minimum $500 per month spend.

Overall, Human Medical offer a pretty flexible billing solution that can allow for smoother running of your practice. The only potential negative is that they do not currently offer a Practice Management (PM) platform, though this might work out fine if you already have an alternative for that in place.

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(Image credit: athenaHealth)
Top pick for new user support

Reasons to buy

+
Easy deployment
+
Easy to use
+
Automated billing rules

Reasons to avoid

-
No free trial
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Opaque pricing
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No mobile apps

The athenaCollector medical billing (opens in new tab) platform offers a very easy-to-use interface that relies heavily on automation to ensure payments are made, processed, and paid. This makes it closer to being a revenue cycle management (RCM) service, covering not just billing but also coding, scrubbing, and following up unpaid claims. 

Their rules engine provides an automated way to detect errors or potential processing problems, not least by checking against its own database of insurance rules and eligibility criteria, which it does before a patient is even booked in. 

The system itself is simple to navigate, with information presented in an accessible way that makes it easy to understand how to operate it. Training requirements are kept minimal, though modules are provided to provide this to users as required. Support is strong, and athenaCollector has a 90-day minimum contract term which is short compared to market norms.

Simplicity really is the key here: athenaCollector is fast to deploy, simple to use, and stops any part of the billing process from becoming complicated or a headache for your staff. 

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(Image credit: AdvancedMD)
Ideal for large practices

Reasons to buy

+
Fully managed
+
Flexible management options

Reasons to avoid

-
Learning curve
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Elusive pricing

AdvancedMD Medical Billing (opens in new tab) offers an outsourced solution that runs in the cloud. There are no long-term contract terms, and it offers flexibility in how it's managed. This is not the least in that you can delegate the management of the services between your own in-house team or AdvancedMD's own. If you go for the latter, AdvancedMD may provide suggestions on improving financial performance. The software is also scaleable so it can grow with your practice.

As expected, AdvancedMD's billing services fully integrate with their EHR and practice management solutions, which offers benefits for general efficiency and cost savings across the board. The full suite is comprehensive to the point where it does require significant training to become properly competent with the system, though.

This is also AdvancedMD's strength, though, as it's set up to work for large practices with a diverse range of specialist needs. For pricing, you would need to speak to sales, who may be able to offer different tiers according to whether you pay a monthly fee for the billing services, or a percentage cost based on each transaction subject to a minimum volume of encounters.

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More medical billing software services to consider

Many medical billing solutions work as part of an integrated medical software suite from many providers. While these are sometimes provided as a standalone, at other times they may be available as part of an all-in-one solution. Here therefore we'll look more widely at other companies worth looking at that offer medical billing services, as a single platform or as an integrated whole:

Ultra Billing by American Medical Software (opens in new tab) also provides a solution as part of its range of medical software platforms. Intended to provide seamless billing and revenue management, AMS Ultra Billing can work as a standalone or else in conjunction with other software from AMS, not least for schedules, charts, and patient portal.

Consumer Directed Billing Services (opens in new tab) by InSync, another major medical software provider, aims to provide accurate and on-time reimbursement. This is not least by working with Medicaid and other programs that facillitate and bill for consumer directed care. InSync also provide a cloud-based EMR and pratice management software.

Kareo (opens in new tab) is aimed at the smaller medical practice that won't need a full and complex suite of tools that the biggest companies need, but still provide a wide range of medical software, not least medical billing services. Other possible options include EMR/EHR software, practice management, telemedicine, and built-in analytics.

WebPT (opens in new tab) also offers a suite of medical software services specifically for physical therapists, covering EMR, scheduling, and of course billing. There's built-in reporting and analytics for improving efficiency and workflows, as well as a range of other features for local care, after care, and continuing education.

How to choose the best medical billing services for you

The idea behind a medical billing service is to simplify the process of invoicing and getting paid for medical services that you or your company has provided.

The software that helps with this, like the best medical billing services listed in this article, can vary quite wildly in terms of scope and features. The first thing to do to understand which to plump for, is to make sure you understand the differences and definitions of terms like Practice Management (PM) software, Electronic Medical Records (EMR) software, Revenue Cycle Management (RCM)

Once you've a grasp on this, you'll need to decide whether you're intending to source software that will include cloud-based storage, or stored in-house (with all the security and compliance that comes with it). Then consider any other features you'd ideally like to have included, from levels of automation to billing supervision. Finally, some of this software doesn't come cheap, so having a grasp of your budget is also important.

The best medical billing services: How we test

We looked in-depth at five of the best medical billing services, aswell as featuring a further five in shorter form, and gauged the comparisons and contrasts between each offering.

Automation is a recurring feature among many of the services, but there are also some that include human-led services for greater reliability and care. For some this is key to ensure the peace of mind that your billing and invoicing is without error and all processes are running smoothly.

Of course we've looked at the costs involved, including how these services charge, ranging from flat fees, monthly subscriptions and percentage of invoices.

Finally, we've analysed each service based on whether they might benefit smaller or larger practices, and also noted the level of customer support provided.

Brian has over 30 years publishing experience as a writer and editor across a range of computing, technology, and marketing titles. He has been interviewed multiple times for the BBC and been a speaker at international conferences. His specialty on techradar is Software as a Service (SaaS) applications, covering everything from office suites to IT service tools. He is also a science fiction and fantasy author, published as Brian G Turner.