TechRadar Verdict
AdvancedMD Medical Billing has a compelling offering that dovetails with their EHR, but the multiple poor user reviews give us pause in signing up.
Pros
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iOS and Android mobile app
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Integrated reporting and analytics
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No long term agreements
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Claim Inspector to reduce rejected claims
Cons
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High cost
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Reports of poor customer service
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Android app without reviews
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AdvancedMD Medical Billing is a company that provides cloud-based software for medical practices. It offers solutions for electronic health records (EHR), practice management (PM), telemedicine, patient engagement, analytics, and more. It serves over 16,000 physicians and 60,000+ users in nearly all medical specialties in all 50 states. It was founded in 1999 and is headquartered in South Jordan, Utah. It is part of Global Payments, a leading provider of payment technology and software solutions
AdvancedMD Medical Billing: Features
The AdvancedMD platform combines a widely used EHR with medical billing software, offering a fully integrated billing solution. This seamless integration between the billing module and the EHR streamlines front office operations. For instance, the integration with Medical Scheduling and other front office tools allows for effortless collection of copays after office visits. With the "One-click display of patient information, copays, and eligibility," healthcare professionals can easily access the necessary information, eliminating the need for extensive patient searches.
Furthermore, this integration extends to payment processing as well. The billing software is compatible with credit card processing, allowing charges to be automatically posted to the patient's account with a simple swipe. This streamlined approach simplifies and expedites the billing process for healthcare providers.
With a track record dating back to 1999, AdvancedMD boasts unrivaled expertise in cloud-based storage for EHR data. This approach offers several benefits, including seamless backend updates, ensuring that end-users consistently utilize the latest software version. The cloud-based model eliminates additional costs associated with software upgrades, hourly backups, and the latest encryption technology, thus maintaining HIPAA compliance. Moreover, hosting data on the cloud facilitates mobile platform usage through iOS devices. An Android app has been developed as well, although it only has just over 1k downloads, and no rating.
Furthermore, the cloud-based approach greatly enhances the functionality of this EMR, particularly in multi-location practices with numerous providers. Managing and updating bills in such scenarios can be a significant challenge when using traditional, locally-run software solutions. AdvancedMD's Centralized Billing, accessible via the cloud, simplifies this task by allowing effortless management of multiple providers across diverse locations. This functionality stems from the integration of all data into a centralized database.
AdvancedMD introduces the Claims Inspector, an innovative billing feature designed to enhance claim acceptance rates. This feature proactively identifies potential errors related to CCI, HIPAA, and LCD before claim submission, preventing claim rejections and reducing unpaid claims. By catching errors early, AdvancedMD boasts an impressive "almost-100% first-pass claim acceptance rate." Additionally, the Claims Inspector allows users to batch-check insurance eligibility prior to appointments, minimizing the risk of unexpected coverage issues and ensuring a smoother billing process.
AdvancedMD Medical Billing: Drawbacks
User reviews of AdvancedMD have revealed several shortcomings. Many users found the software difficult to navigate, citing slow performance and inflexible templates as additional pain points. Furthermore, users reported instances of lost documents and billing issues when claims failed to process. To make matters worse, customer service was often difficult to reach, and when users did get through, they experienced poor accountability and resolution of their issues. Overall, AdvancedMD's shortcomings can lead to a frustrating user experience.
AdvancedMD Medical Billing: Support
If you need any support or assistance with AdvancedMD, you have several options to contact them. You can:
- Visit their Support Center at Support.AdvancedMD.com for FAQs, knowledge base articles, training resources and more.
- Live chat with a Support Advocate by logging into the AdvancedMD platform and selecting “Get Help.” This method has the fastest response times.
- For general customer support, email: Support@AdvancedMD.com
- Call their toll-free number: 1-800-825-0224. Their hours of operation are Monday-Friday, 8 a.m. to 6 p.m. MT.
AdvancedMD Medical Billing: Pricing
AdvancedMD has different pricing plans depending on your needs and preferences. Here is a summary of their pricing plans:
- Medical Billing & EMR/EHR Software: This plan includes both the EHR and PM solutions, as well as other features such as telemedicine, patient engagement, and analytics. This plan starts at $729 per provider per month.
- Medical Billing Software: This plan includes only the PM solution, which covers billing, scheduling, reporting, and more. This plan starts at $429 per provider per month.
- Revenue Cycle Management: This plan includes the EHR and PM solutions, as well as a dedicated team of billing experts who handle your claims, denials, and collections. This plan charges a percentage of your monthly collections, which varies depending on your specialty and volume.
You can also customize your plan by adding extra features or services, such as electronic eligibility, electronic remittance advice, advanced fax, advanced insight, lab interfaces, e-prescribing, and more.
AdvancedMD Medical Billing: Final verdict
The AdvancedMD Medical Billing solution represents a comprehensively integrated offering designed to enhance the already-capable AdvancedMD EHR. The advantages of the solution encompass software claim scrubbing, seamless integration with patient scheduling, and secure cloud-based hosting of data.
Conversely, it is essential to acknowledge certain drawbacks highlighted in user reviews, including limited support, a challenging user interface, and sporadic technical glitches resulting in downtime.
In conclusion, for existing users of the AdvancedMD EHR platform, transitioning to the Medical Billing solution presents a logical and sequential step. However, for users who are content with their current EHR platform, the advantages of switching to AdvancedMD Medical Billing may not be sufficient to warrant the transition.
