Human Medical Billing review

Since 2001,  Human Medical Billing, situated in Ventura, California, has excelled in billing and accounts receivable management for private medical practices. They go beyond basic services by offering valuable ancillary services such as medical coding, denial management, coding audits and negotiation of managed care contracts. They have a seasoned executive staff, with experience in the financial challenges of running a medical practice. With expertise in various billing software systems, Human Medical Billing is well-equipped to serve single and multi-provider practices across multiple locations. 

Human Medical Billing: Features

This Human Medical Billing service offers several appealing features. Firstly, it is compatible with any EHR platform a practice may be using. Given that most practices already utilize an EHR, choosing a medical billing service that integrates well with their existing platform is crucial. This approach eliminates the need for costly retraining, potential downtime, and the hassle associated with transitioning to a new system. Additionally, practices not currently using an EHR are provided with one at no extra cost.

Another advantage is the service's flexible contractual requirements. Unlike some others that impose lengthy and restrictive contracts, Human Medical Billing offers a straightforward and non-binding agreement. This allows clients to terminate the service with just a 30-day notice, ensuring no long-term commitment. The flexibility offered by Human Medical Billing serves as a motivator for them to consistently provide top-tier service, understanding that customers have the option to seek alternatives if they are not satisfied. Furthermore, their impressive A+ rating with the Better Business Bureau serves as a testament to their reliability and dedication to customer satisfaction.

This service follows a systematic process for charge collection. It begins by gathering patient charges from the office daily through the EMR or manual data entry by staff. Medical claims software is then employed to scrub the claims and eliminate errors. The claims are invoiced, and payments are received electronically and through paper remittances. Human Medical Billing allows clients to choose whether they want payments directly from the payer. According to Human Medical Billing, private payers typically process payments within 7 days, while Medicare payments are received 14 days after submission.

These payments are reviewed, cross-checked with fee schedules, and entered into the system to ensure accurate reimbursements. Patient balances are billed accordingly, and follow-up mailings and phone calls are made to collect payments. Human Medical Billing provides patients with an 800 number for billing inquiries. Additionally, the practice receives Aging Reports to stay informed about outstanding bills and collections. For overdue payments, Human Medical Billing assigns their Reimbursement Specialist to pursue the claim, maximizing collection efforts and minimizing bad debt. The practice is kept updated through regular reports, and clients can access their accounts 24/7 via a secure online interface.

Human Medical Billing: Support

There is no requirement for any software, as Human Medical Services performs their billing through the physician's existing platform. Furthermore, there are no mobile applications available for use.

Obtaining support is done through direct contact with your assigned account manager. It is reported that there are only three account managers, and their direct cell phone numbers are provided to users for assistance when required.

However, we were unable to locate any self-help information aside from a FAQ that was more applicable to the service selection process rather than its usage, as well as a blog that receives a limited number of posts per year.

Human Medical Billing: Pricing

Human Medical Billing employs a highly transparent pricing structure that is predicated upon a percentage of collections. The rate ranges from 5% to 7% of total collections, which signifies that this company has a vested interest in the outcome, as it will not receive compensation unless collections are made. This structure provides an incentive for Human Medical Billing to prioritize and maximize collections. Additionally, Human Medical Billing does not receive payment until the practice does, eliminating any upfront costs for their services.

The percentage range is determined by the total amount of collections, allowing for the negotiation of a lower rate at higher volumes. It is important to note that there is a minimum monthly expenditure requirement of $500.

Human Medical Billing offers a range of additional services, some of which incur undisclosed costs. These services include complimentary medical transcription, credentialing services, a social media profile for the practice, and online patient scheduling. While Human Medical Billing does not charge separately for these services, utilizing them is subject to a "minimum monthly billing" requirement. Additionally, there is an unspecified "low start-up" charge.

Human Medical Billing: Final verdict

For practices seeking a straightforward solution to outsource medical billing, Human Medical Billing presents a simplified service. It caters to those who want to retain their existing EHR without the need for complex software or lengthy contracts. Its uncomplicated pricing structure, based on a percentage charge of collections, aligns with the needs of these practices.

On the other hand, those seeking a comprehensive solution with advanced features like mobile apps, deeper EHR integration, and robust support options may find Human Medical Billing lacking.

For smaller practices exploring outsourcing their billing, Human Medical Billing serves as an accessible and affordable entry point.

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