DrChrono Medical Billing review

DrChrono was founded in 2009 by Michael Nusimow and Daniel Kivatinos. These laser-focused innovators experienced firsthand the frustrations of the current healthcare system while trying to help family members through serious diagnoses. This determination led to the creation of DrChrono, with a mission to remove administrative burdens and create a world where every provider and patient can thrive, with a focus on their EHR, and also medical billing. 

DrChrono: Features

Managing efficient medical billing processes is essential for the financial health of any practice. DrChrono EHR can streamline these processes to reduce errors and improve cash flow.

Using DrChrono's integrated billing module, healthcare providers can generate "Clean claims" that avoid costly resubmissions and reduce the risk of rejected claims. The system also checks for human errors to ensure accuracy. This integration creates an economy of scale by allowing patient information and demographics to be entered once for both clinical documentation and billing purposes.

The ability to create a billing profile is a valuable tool for streamlining the billing process. It allows healthcare providers to save their most commonly used diagnoses and billing codes, which can then be easily retrieved when billing for patient services. This feature reduces the amount of data entry required and saves valuable time, allowing providers to focus on patient care and other critical tasks.

There are multiple benefits for creating a billing profile. These include reduced data entry, which by saving your most commonly used diagnoses and billing codes, you can reduce the amount of data entry required when billing for patient services. This can help to improve accuracy and efficiency, and it can also free up your time to focus on other important tasks. Another benefit is improved accuracy so you can be confident that you are using the correct codes for the services you have provided. This can help to reduce the risk of errors and ensure that you are reimbursed correctly for your services.Finally, there is increased efficiency to help streamline the billing process and make it more efficient. This can free up your time to focus on patient care and other critical tasks.

DrChrono EHR also fully integrates payments into its medical billing module. Healthcare providers no longer need to deal with physical checks but can instead receive payments via Electronic Remittance Advice (ERA). This eliminates the need for trips to the bank and ensures that payments are received near instantaneously via direct deposit.

The integrated billing dashboard in DrChrono EHR provides real-time analytics to maximize productivity. Through intuitive reports and graphs, providers can easily view and analyze data to make informed decisions.

DrChrono: Drawbacks

Based on reviews from DrChrono users, some drawbacks of this software have come to light. Firstly, despite having an iOS app, the lack of an Android app is a notable omission. Furthermore, users have expressed dissatisfaction with the limited customization options, along with unscheduled downtime that can disrupt productivity and hinder efficient workflows.

Another significant issue is the lack of flexibility in DrChrono's medical billing feature. It is designed exclusively to work with their EHR, which poses a problem for offices that have already invested in and transitioned to a different EHR system. This limitation necessitates ditching their existing EHR in favor of DrChrono, which can be a major inconvenience and expense. To address this concern, it would be preferable for DrChrono to offer their medical billing as a standalone application, allowing users to continue utilizing their preferred EHR while leveraging the benefits of DrChrono's billing capabilities. This approach would provide greater flexibility and enable a best-in-class solution tailored to individual needs.

DrChrono: Support

DrChrono's support system offers a unique approach. It features a well-designed self-help area, categorized for easy navigation. The Medical Billing category, in particular, provides a wealth of ready-to-use information. Topics range from "How to post an HRA payment?" to "How to select the state of accident for auto accident claims?" among many others. New users will find the "Billing Basics" sub-category especially helpful in getting up to speed quickly.

There are other multiple options for direct support. Phone support can be accessed by calling 650-988-5379 for technical assistance with regular support business hours of Monday-Friday 8 am - 8 pm EST / 5 am - 5 pm PST. You can also initiate a support ticket through the DrChrono support portal. Finally, there is live chat which you can access on the DrChrono website.

DrChrono: Pricing

DrChrono does not disclose the pricing for its medical billing services or any of their other services on their website. Interested parties must contact the company through an online form which requires the following background information: Doctor’s specialty, location, and size of the practice.

However, the medical billing gets integrated into other bundled plans, such as the Apollo plan, that puts together EHR, practice management & medical billing software. While not on the website, we did search and find that such packages start at $199.99 per provider per month.

DrChrono: Final verdict

DrChrono aims to streamline administrative tasks and enhance healthcare delivery. Its medical billing feature helps reduce errors and improve cash flow through integrated billing, clean claims generation, and accuracy checks. Creating a billing profile saves time and improves accuracy by allowing providers to store commonly used diagnoses and billing codes. The integrated billing dashboard offers real-time analytics for informed decision-making. 

However, drawbacks include the lack of an Android app, limited customization options, unscheduled downtime, and inflexibility in working with external EHR systems. DrChrono's support system includes self-help resources, phone and ticket support, and live chat. Pricing is not disclosed on the website and requires contacting the company, but integrated medical billing is available as part of bundled plans starting at $199.99 per provider per month. 

Ultimately, if the DrChronos EHR aligns with your practice's requirements, then their medical billing solution presents a logical choice. However, practices that are already utilizing another platform must carefully consider whether a complete transition to a different platform aligns with their strategic objectives and operational needs. 

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