Schiller says iPhone 5 scratches are normal as light leaks reported

iPhone 5 issues: Schiller says scratches are normal, users report light leaks
Scratches and scuffs new iPhones are 'perfectly normal'

As reports of a scratch and chip-prone Apple iPhone 5 continue to surface, one Apple executive said the issue is "normal" for aluminium products.

Many new owners of the "Black & Slate" iPhone 5 complained of imperfections right out of the box after long waits to obtain the device last Friday.

The scuffs seem to centre around the antenna area and where the handset's body joins the display, revealing the aluminium colouring beneath the coating.

One befuddled iPhone 5 owner, named Alex, emailed Phil Schiller, Apple's Senior vice president of global marketing, to ask whether Apple was planning on fixing the issue, and received a somewhat unsympathetic reply.

"Any aluminium product may scratch or chip with use, exposing its natural silver colour," Schiller wrote. "That is normal."

Wasting light?

Meanwhile, scratches and scuffs are apparently not the only build issues affecting the device.

BGR reported that some iPhone 5 handsets, including one of its own test devices, are "leaking light" between the display and the antenna, just below the power button.

The problem is only visible in low light or in the dark, but it appears it could be endemic.

Users on the MacRumors forums have reported that even replacement devices they've received from Apple are still suffering from the same issue.

We've reached out to Apple for an official reaction to the reports, but perhaps we'd be better off emailing Phil Schiller?

Via Apple Insider, BGR, MacRumors

Chris Smith

A technology journalist, writer and videographer of many magazines and websites including T3, Gadget Magazine and He specializes in applications for smartphones, tablets and handheld devices, with bylines also at The Guardian, WIRED, Trusted Reviews and Wareable. Chris is also the podcast host for The Liverpool Way. As well as tech and football, Chris is a pop-punk fan and enjoys the art of wrasslin'.