BackupVault review

Is this UK backup service worth the price?

BackupVault review
(Image: © BackupVault)

TechRadar Verdict

BackupVault offers almost everything businesses need to ensure their data is safe and can be restored quickly. However, the service charges an astronomical fee, so most businesses are better off with a US-based competitor.

Pros

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    Easy to Use

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    Excellent customer support

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    End-to-end encryption

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    Quick and simple setup

Cons

  • -

    Extremely expensive

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    No mobile device backups

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    Lacks continuous backups

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BackupVault (opens in new tab) is a cloud backup (opens in new tab) service for small, mid-sized, or large enterprises. It was launched in 2004 by Redstor, a leading European cloud data management provider. BackupVault lets you upload files to the cloud and recover them at any time with no stress. It stores data exclusively in UK-based data centers, so it is most suitable for businesses based in the country or neighboring European nations. 

We tested BackupVault extensively to give you a detailed, impartial review. We evaluated it based on specific criteria, including pricing, features, ease of use, customer support, etc..

Pricing

(Image credit: BackupVault)

Plans and pricing

BackupVault doesn’t have standard pricing. It requires you to contact the company directly for a quote. However, the company offers some basic price estimates. 25GB of storage costs $300 per year, 500GB costs $1,100 yearly, and 2TB costs $4,800 yearly. It’s pretty expensive compared to rival backup providers. It charges almost six times as much as some competitors. 

BackupVault offers a 30-day free trial period for whichever plan you purchase from the company. 

Features

(Image credit: BackupVault)

Features

BackupVault has many features that help you backup data and recover them easily. They include;

Cloud Backup

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Cloud Backup

You can upload data directly from your PC or server to BackupVault’s data centers for storage. You'll need to install the BackupVault software on your computer or server for this purpose. You can set it to send data as often as you wish automatically. 

This feature ensures frequent data backups and recovery at any time. 

SQL Backups

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SQL Backups

BackupVault lets you back up Microsoft SQL databases easily. Many businesses use Microsoft SQL databases to power their day-to-day operations but often don’t back it up and consequently expose themselves to potential data loss. BackupVault averts this exposure by letting you constantly upload the contents of the database directly to its servers and recover them at any time.

Microsoft 365 Backup

Many businesses use Microsoft 365 (opens in new tab), a suite of productivity apps offered by Microsoft. It includes Microsoft Word, Excel, PowerPoint, Outlook, and many other tools delivered as a single subscription package. BackupVault lets businesses back up all the content of their Microsoft 365 software suite and recovers them at any time. 

Google Workspace Backup

Google Workspace (opens in new tab) is a collection of productivity and collaboration tools (opens in new tab) Google offers to businesses, similar to Microsoft 365. It includes Gmail, Google Drive, Google Docs, Google Sheets, etc. BackupVault lets businesses back up all their Google Workspace data effortlessly.

GDPR Backups

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GDPR-Compliant Backups

General Data Protection Regulation (GDPR (opens in new tab)) is a regulation in European Union (EU) law concerning consumer data protection by businesses that collect them. Despite the UK exiting the EU in 2020, it retained the same strict data protection laws under GDPR (UK). 

Companies doing business across Europe must protect consumer data, including backups. They must ensure that customers can access, correct, or request the deletion of their data. BackupVault enables businesses to create GDPR-compliant backups conveniently.

Encryption

BackupVault protects all data backups hosted on its data centers 256bit AES (Advanced Encryption Standard) encryption. It encrypts your backups with a key that only you can know. This way, only people you permit can access your backups.

BackupVault also uses Secure Sockets Layer (SSL (opens in new tab)) technology to protect data in transit from a user’s PC to its data centers. Likewise, the company’s data centers have 24-hour security on patrol.

Instant Data

(Image credit: BackupVault)

InstantData

InstaData is a feature that gives you access to your data backups instantly. You don’t have to waste time to recover your data when you need to. 

Interface and in use

To use BackupVault, you first indicate interest on its official website. You can fill out a form to get a direct quote from the company for whichever backup service and how much storage you want to use. Afterward, you’ll wait for an email response. The company typically responds in a few hours. After answering and haggling deal terms, BackupVault gives you access to its platform.

To use BackupVault, you’ll need to download an app on your computer or server from which you’ll upload backups. The app has a pretty good interface and is easy to navigate. You can send backups automatically to BackupVault’s servers from the app, even when you aren’t available in person.

BackupVault review

(Image credit: BackupVault)

BackupVault has a straightforward interface. However, one drawback we observed is that there’s no app supporting mobile device backups.

Knowledgebase

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Support

BackupVault offers customer support through telephone and email. The support is available during U.K. business hours, not 24/7. The company doesn’t offer live chat support. BackupVault also has an extensive knowledgebase for those who prefer to find answers to common questions on their own.

The competition

Common BackupVault alternatives include Backblaze Business Backup (opens in new tab), Carbonite (opens in new tab), iDrive (opens in new tab), and Acronis Backup. They offer similar data backup and recovery functionalities, but BackupVault is considerably more expensive than them. 

Final verdict

BackupVault is a reliable data backup and recovery tool, especially for European businesses. It lets companies store critical data online and retrieve them at any time. BackupVault is very secure, dependable, and easy to use. However, we noticed some drawbacks, such as being expensive and not supporting mobile device backups.

Michael Graw is a freelance journalist and photographer based in Bellingham, Washington. His interests span a wide range from business technology to finance to creative media, with a focus on new technology and emerging trends. Michael's work has been published in TechRadar, Tom's Guide, Business Insider, Fast Company, Salon, and Harvard Business Review. 

With contributions from