WhatsApp is set to introduce a new update that will let users find and search for shops and other e-commerce (opens in new tab) businesses within the app itself.
It’s a first for the Facebook-owned messaging service and forms part of an evolving strategy by the social media giant to boost e-commerce revenues.
The search option is currently undergoing testing in Brazil ahead of a planned global rollout, looking to give WhatsApp users quick and easy access to shops and services via a directory contained within the app.
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Business owners will doubtless warm to the new initiative as it will allow them to become more visible, directly from inside WhatsApp. Unlike Facebook (opens in new tab) and Instagram (opens in new tab), WhatsApp has never run ads in its software. Up until now, businesses have been forced to put their WhatsApp number in other places, such as promotional packaging or their e-commerce websites (opens in new tab).
Business search
More recently though, WhatsApp has developed and introduced more tools to help businesses sell their products and services through the hugely popular social media (opens in new tab) outlet. There’s now a specialized app for small businesses (opens in new tab) along with an API that allows larger companies to tailor WhatsApp integration into their own business systems (opens in new tab). Adding the component parts together could help businesses improve their turnover and also generate revenue for Facebook.
With demand for e-commerce retail (opens in new tab) proving to be stronger than ever it comes as no surprise to see Facebook continuing to develop its online selling tools. In-app shopping possibilities have grown across the social media platform’s apps with, as an example, Facebook Shops (opens in new tab) being rolled out to more countries recently. WhatsApp now also features shopping tools including product catalogs and shopping cart (opens in new tab) options for businesses to use.
The current level of testing remains limited to the Sao Paulo area, with several neighborhoods there validating the business potential across a range of categories including food, retail and local services. India and Indonesia are penciled in as the next countries on the list, where WhatsApp will continue to test the new feature.
However, having previously faced criticism for confusion over privacy updates, WhatsApp has been keen to stress that it will not know or store the location of search results carried out by consumers.
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- Via: Reuters (opens in new tab)
